Radiology Support Specialist

About the role

This position assists the department of radiology with all matters related to the coordination and delivery of radiologic imaging interpretation. The role serves as a liaison for the Department of Radiology, practicing service excellence in all interactions.

Responsibilities

• Provides for optimal radiology reading room workflow by working closely with physicians, administrative and clinical teams to anticipate and support the needs based on departmental procedure volumes and call requests.
• Acts as the main liaison for radiology providing superior levels of service at all times for both internal and external customers.
• Ensures by direct or indirect involvement that all verbal communications request to and from the reading room are proxied and routed appropriately in an accurate, efficient and timely manner.
• Ensures all phones are answered and calls routed as appropriate during all hours of operation.
• Tracks and monitors call volumes and prepares reporting as required.
• Responds to requests from Radiologists when there is a need to provide or obtain information from a referring physician.
• Tracks and reports all requests for quality validation.
• Maintains reading worklists for timely completion of interpretation, providing regular reporting on turn-around times.
• Ensures studies are finalized as per departmental standards of practice.
• Handles chart control tasks for Radiologist including EPIC in-baskets, EPIC chart deficiencies, scanning documents into EPIC and locating patient medical record information in EPIC.
• Composes correspondence in response to routine inquiries frequently without instruction or review.
• Makes sure exam protocol work lists are alerted to radiologists of cases awaiting attention.
• Tracks and investigates external studies as requested.
• Enters orders as required to facilitate the importing of external studies for comparison and/or interpretation.
• Prepares images for export as requested as per HIM policy, functioning as an extension of HIM for any radiology requests.
• Ensures workspace is clean and office supplies are available and organized performing regular inventory of workstation environment.
• Escalates all IT issues and submits tickets as needed.
• Maintains physician schedule for coverage.
• Affords assistance with daily VA operations.

Requirements

• High School diploma or equivalent AND Two (2) years additional training or related experience OR;
• High School diploma or equivalent AND One (1) year of radiology administrative or clinical support OR;
• High School diploma or equivalent AND Currently enrolled in an accredited Radiology program or other accredited allied health program.

Qualifications

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of medical records documentation requirements.
• Knowledge of institutional and unit policies, processes and forms.
• Strong computer skills, communication skills, and organizational skills.
• Ability to maintain patient confidentiality.
• Skill in utilizing computer software and online systems.
• Skill in operating office equipment.
• Ability to make decisions requiring interpretation and judgment.
• Ability to follow oral and written instructions and interpret institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.
• Basic computer skills and familiarity with Microsoft Office.

Skills

• Knowledge of office routines and functions sufficient to refer visitors and telephone calls and to route correspondence by name and functional area.
• Knowledge of medical records documentation requirements.
• Knowledge of institutional and unit policies, processes and forms.
• Strong computer skills, communication skills, and organizational skills.
• Ability to maintain patient confidentiality.
• Skill in utilizing computer software and online systems.
• Skill in operating office equipment.
• Ability to make decisions requiring interpretation and judgment.
• Ability to follow oral and written instructions and interpret institutional and other policies accurately.
• Ability to gather, evaluate, and display data in appropriate format and keep accurate records.
• Ability to organize and prioritize multiple tasks.
• Basic computer skills and familiarity with Microsoft Office.

Benefits

N/A

Pay

N/A

Schedule

N/A