Reliability Engineer, PSO, Amazon Prime Air, Amazon Prime Air

Description

How do you get items to customers quickly, cost-effectively, and—most importantly—safely, in less than an hour? And how do you do it in a way that can scale? Our teams of hundreds of scientists, engineers, aerospace professionals, and futurists have been working hard to do just that! We are delivering to customers and are excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real world delivery challenges, and provide benefits to customers, Prime Air is the place for you. Come work on the Amazon Prime Air Team!

About the role

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Reliability Engineer to drive development of system (hardware and software) functionality and investigate issues to drive improved reliability within our ultra-fast drone delivery operations. This role will be responsible for ensuring a high degree of technical reliability within drone operations, working closely with design engineering teams and powering a flywheel of continuous improvement in the drone system design.

Responsibilities

• Investigate drone system performance for anomalies, deliver solutions to operations and maintenance team escalations
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics, and drive improvements
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burden
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners

Requirements

• A good understanding of system reliability statistics/reliability testing and/or solid understanding of electrical and robotic products to influence design for reliability
• Ability to provide hands-on experimental design and execution
• Perform reliability prediction of failure mechanisms on products under development and products in the field

Qualifications

• Bachelor's degree in a STEM discipline
• Experience in data analysis and leveraging analytics to make decisions
• 5+ years of equivalent experience
• Experience troubleshooting issues and root cause analysis
• Experience in robotics design, automation systems development, control systems design, or related product development

Skills

• Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) skills are essential
• Strong technical communication and documentation skills

Benefits

This role is a member of the PA Product Support Organization (PSO) Engineering team, serving as a reliability engineer positioned across the system experiences, design engineering improvements, and business recommendations to improve fleet reliability. In this position, you will bring a unique perspective informed by system data and customer feedback to spearhead system improvements, and address engineering problems discovered in the field.

Pay

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

USA, WA, Seattle - 129,200.00 - 174,800.00 USD annually

Schedule

Not specified