Field Service Engineer, PSO, Amazon Prime Air

About the role

Amazon Prime Air (PA) is seeking a Product Support Organization (PSO) Field Service Engineer to assist in troubleshooting and diagnosis of day-to-day problems within our ultra-fast drone delivery operations. This role ensures a high degree of technical reliability in drone operations, working closely with design engineering staff to drive continuous improvement in the drone system design. You will establish and maintain relationships with drone maintainers and operators, providing engineering analyses and solutions to improve system use experience and uptime.

As Prime Air scales, you will play a key role in bringing new sites online—performing remote provisioning work ahead of launch and providing hands-on technical support during site launches. The role requires up to 15% travel.

This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Responsibilities

• Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams.
• Assist with launches of new operational sites.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
• Develop and maintain documentation for technical procedures.
• Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers.

Requirements

• Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
• 3+ years of technical troubleshooting or similar experience.

Preferred Qualifications

• Experience in project management.
• Use of engineering project management software such as JIRA, Confluence, or other Agile tools.
• 2+ years of experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
• Experience working in or supporting an operational environment.

Skills

• Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics).
• Strong technical communication and documentation skills.
• Ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels.

Benefits

• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line and Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.
• Sign-on payments and restricted stock units (RSUs).

Pay

Base salary range: $129,200.00 – $174,800.00 USD annually (locations: Pontiac, MI; Etna, OH; North Randall, OH; Philadelphia, PA). Final compensation will be determined based on experience, qualifications, and location.