Field Service Engineer, PSO, Amazon Prime Air
About the role
Amazon Prime Air (PA) is seeking a Product Support Organization (PSO) Field Service Engineer to assist in troubleshooting and diagnosis of day-to-day problems within our ultra-fast drone delivery operations. This role ensures a high degree of technical reliability within drone operations, working closely with design engineering staff to drive continuous improvement in the drone system design. You will establish and maintain relationships with drone maintainers and operators, providing engineering analyses and solutions to improve system use experience and uptime.
As Prime Air scales, you will play a key role in bringing new sites online—performing remote provisioning work ahead of launch and providing hands-on technical support on-site during launches to ensure smooth and reliable operations. This role is a core member of the PA Product Support Organization (PSO) Engineering team, serving as the first-line liaison between operator/maintainer experiences and design engineering improvements or mitigations.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf. This role will require up to 15% travel.
Responsibilities
- Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams.
- Assist with launches of new operational sites.
- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements.
- Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
- Develop and maintain documentation for technical procedures.
- Deliver measurable system behavior improvements based on data analysis that impacts customer experience, proactively engaging stakeholders to advocate for customers.
Requirements
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
- 3+ years of technical troubleshooting or similar experience.
Preferred Qualifications
- Experience in project management.
- Use of engineering project management software such as JIRA, Confluence, or other Agile tools.
- 2+ years of experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
- Experience working in or supporting an operational environment.
Skills
- Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics).
- Strong technical communication and documentation skills.
- Ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels.
Pay
USA, MI, Pontiac - $129,200.00 - $174,800.00 USD annually
USA, OH, Etna - $129,200.00 - $174,800.00 USD annually
USA, OH, North Randall - $129,200.00 - $174,800.00 USD annually
USA, PA, Philadelphia - $129,200.00 - $174,800.00 USD annually
Benefits
- Sign-on payments and restricted stock units (RSUs).
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line.
- Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
Learn more about our benefits at Amazon Jobs Benefits.