Field Service Engineer, PSO, Amazon Prime Air
Here at Amazon, we embrace our differences and are committed to furthering our culture of diversity and inclusion within our teams. Our Prime Air team is delivering ultra-fast drone deliveries to customers and is seeking a Product Support Organization (PSO) Field Service Engineer to ensure high technical reliability in drone operations. This role involves troubleshooting daily system performance issues, working closely with design engineering teams, and driving continuous improvement in drone system design. You will collaborate with drone maintainers and operators, provide engineering solutions, and help bring new operational sites online.
Responsibilities
- Troubleshoot daily system performance anomalies and deliver solutions to operations/maintenance teams.
- Assist with launches of new operational sites, including remote provisioning and on-site technical support.
- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics.
- Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
- Develop and maintain documentation for technical procedures.
- Deliver measurable system behavior improvements based on data analysis to enhance customer experience.
- Serve as the first-line liaison between operator/maintainer experiences and design engineering improvements.
This role may require travel up to 15% of the time and could require a deemed export control license for compliance with applicable laws and regulations.
Requirements
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
- 3+ years of technical troubleshooting or similar experience.
- Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics).
- Strong technical communication and documentation skills.
Preferred Qualifications
- Experience with engineering project management software such as JIRA, Confluence, or other Agile tools.
- 2+ years of experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
- Experience working in or supporting an operational environment.
Pay
The base salary range for this position is $129,200.00 - $174,800.00 USD annually, depending on location. Final compensation will be determined based on experience, qualifications, and location.
Benefits
- Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
- Employee Assistance Program (EAP) and Mental Health Support.
- Medical Advice Line and Flexible Spending Accounts.
- Adoption and Surrogacy Reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
- Sign-on payments and restricted stock units (RSUs).
Learn more about our benefits at Amazon Jobs Benefits.