Field Service Engineer, PSO, Amazon Prime Air
Here at Amazon, we embrace our differences and are committed to furthering our culture of diversity and inclusion. Our teams of scientists, engineers, aerospace professionals, and futurists are delivering ultra-fast drone delivery to customers. If you are seeking an iterative environment where you can drive innovation and solve real-world delivery challenges, Prime Air is the place for you.
About the role
The Product Support Organization (PSO) Field Service Engineer will troubleshoot and diagnose day-to-day problems within Amazon Prime Air’s drone delivery operations. This role ensures high technical reliability, collaborates with design engineering, and drives continuous improvement in drone system design. You will work closely with drone maintainers and operators, providing engineering analyses and solutions to enhance system performance and uptime. As Prime Air scales, you will assist in launching new sites, performing remote provisioning and on-site technical support to ensure smooth operations. This role serves as the liaison between operational experiences and design engineering improvements, leveraging data-driven insights to spearhead system enhancements.
Responsibilities
- Troubleshoot daily system performance anomalies and deliver solutions to operations and maintenance teams.
- Assist with launches of new operational sites, including remote provisioning and on-site support.
- Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics.
- Drive continuous improvement initiatives using data-driven insights to establish benchmarks and reduce operational burdens.
- Develop and maintain documentation for technical procedures.
- Deliver measurable system behavior improvements based on data analysis to enhance customer experience.
This role requires up to 15% travel.
Requirements
- Bachelor's degree in Mechanical Engineering, Aerospace Engineering, Manufacturing Engineering, or an equivalent field.
- 3+ years of technical troubleshooting or similar experience.
- Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics).
- Excellent technical communication and documentation skills.
- Ability to translate complex system functions into digestible insights for stakeholders at all levels.
Preferred Qualifications
- Experience with engineering project management software such as JIRA, Confluence, or other Agile tools.
- 2+ years of experience in technical troubleshooting of electromechanical, aerospace, robotics, or automotive systems.
- Experience working in or supporting an operational environment.
This position may require a deemed export control license for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to obtain this license on your behalf.
Pay
- USA, FL, Ruskin: $129,200.00 - $174,800.00 USD annually
- USA, GA, Pooler: $129,200.00 - $174,800.00 USD annually
- USA, GA, Stone Mountain: $129,200.00 - $174,800.00 USD annually
- USA, MD, Sparrows Point: $129,200.00 - $174,800.00 USD annually
- USA, NC, Durham: $129,200.00 - $174,800.00 USD annually
Benefits
Amazon offers comprehensive benefits, including:
- Health insurance (medical, dental, vision, prescription, Basic Life & AD&D, and optional supplemental life plans).
- Mental health support, Employee Assistance Program (EAP), and Medical Advice Line.
- Flexible Spending Accounts (FSA).
- Adoption and surrogacy reimbursement coverage.
- 401(k) matching.
- Paid time off and parental leave.
- Sign-on payments and restricted stock units (RSUs).
Learn more about our benefits at amazon.jobs/en/benefits.