Service Engineer, Hardware PSO, Amazon Prime Air

Here at Amazon, we embrace our differences and are committed to furthering our culture of diversity and inclusion within our teams. Prime Air is delivering to customers and is excited for what’s to come. If you are seeking an iterative environment where you can drive innovation, apply state-of-the-art technologies to solve real-world delivery challenges, and provide benefits to customers, Prime Air is the place for you.

About the role

Amazon Prime Air (PA) is seeking a Product Support Engineering (PSO) Service Engineer to drive integration with the Amazon fulfillment networks and investigate issues to improve reliability within our ultra-fast drone delivery operations. This role ensures a high degree of technical reliability within drone operations, working closely with design engineering staff to power a flywheel of continuous improvement in the drone system. You will partner with drone system operations and various engineering disciplines to provide engineering analyses and solutions that enhance system reliability and performance. A successful candidate will leverage data-driven insights to identify opportunities and lead the implementation of system improvements.

This role serves as the first-line liaison between operator/maintainer experiences and design engineering improvements or mitigations. You will bring a unique perspective informed by direct operational data and customer feedback to spearhead system improvements and address engineering problems discovered in the field. Strong cross-functional engineering fundamentals (mechanical, electrical, software development basics) and technical communication skills are essential. Your ability to translate complex system functions into digestible insights and summarize effectively with stakeholders at all levels will be critical to success.

This position may require a deemed export control authorization for compliance with applicable laws and regulations. Placement is contingent on Amazon’s ability to apply for and obtain an export control license on your behalf.

Responsibilities

• Investigate drone system performance for anomalies and deliver solutions to operations and maintenance team escalations.
• Lead cross-functional system investigations with engineering, maintenance, and operations teams to optimize drone system performance metrics and drive improvements.
• Develop innovative hardware designs for emerging drone systems and improve existing hardware to optimize performance and enhance customer experience.
• Drive continuous improvement initiatives using data-driven insights to establish benchmark standards and reduce operational burdens.
• Work with Operations, Manufacturing, Supply Chain, Quality organizations, and vendors to ensure smooth product launch and sustaining.
• Develop and maintain documentation for technical procedures.
• Communicate effectively across all organizational levels, presenting strategies and results to senior leadership and operational partners.

Requirements

• Bachelor's degree in mechanical engineering or equivalent.
• 4+ years of working in mechanical engineering or equivalent experience.
• Experience in the design of complex mechanical products and equipment at volume.

Qualifications

• Master's degree in mechanical engineering or equivalent.
• Experience in a fast-paced, dynamic organization.
• Experience communicating technical concepts and processes using clear, simple language and visuals.
• Experience working effectively across cross-functional teams and partnering well with people at all levels within an organization.
• Strong analytical skills, attention to detail, and effective communication abilities.
• Hands-on experience crafting proof-of-concept models and prototypes.
• Experience with the full product lifecycle and proficiency at completing tasks to meet milestones.
• CATIA or similar CAD experience, understanding of best practices for part design, advanced assemblies, and complex configuration management.
• Experience in the design, testing, and sustaining of mechanical equipment.

Pay

USA, WA, Seattle - $117,300.00 - $160,000.00 USD annually.

Benefits

• Sign-on payments and restricted stock units (RSUs).
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans).
• Employee Assistance Program (EAP) and Mental Health Support.
• Medical Advice Line.
• Flexible Spending Accounts.
• Adoption and Surrogacy Reimbursement coverage.
• 401(k) matching.
• Paid time off and parental leave.

Learn more about our benefits at amazon.jobs/en/benefits.