REL Business Systems Analyst

Responsibilities

• Clearly communicate status updates and issues in both oral and written formats; lead product meetings.
• Author a wide range of user stories, features, and backlog items; provide constructive feedback on peer submissions.
• Serve as liaison between Mortgage Systems & Solutions teams and business stakeholders.
• Conduct thorough requirements analysis and validation to ensure completeness, consistency, clarity, feasibility, and ensure they comply with the established standards.
• Solve business partners' problems by designing system solutions, interviewing stakeholders, evaluating alternatives, and presenting findings.
• Manage medium to large projects or product lines independently or as part of a team.
• Identify and escalate risks or issues with well-considered mitigation strategies.
• Elicit and document functional and non-functional requirements using interviews, document analysis, storyboards, use cases, and diagrams.
• Represent requirements through epics, features, stories, models, diagrams, prototypes, or scenarios to enhance team understanding.
• Track and manage requirements and changes throughout the product lifecycle using backlog and board tools.
• Translate business needs into clear, actionable requirements and artifacts.
• Continuously seek opportunities to expand industry and domain knowledge.
• Contribute to process improvements within the department or branch.
• Participate in third-party vendor evaluations and selections as needed.

Qualifications

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Visio); produces polished, professional deliverables.
• Skilled in data querying, reporting, and analysis (e.g., SQL).
• Experience with Azure DevOps and Agile methodologies.
• Strong understanding of IT solution development and delivery.
• Effective planning, organizational, and multitasking skills.
• Familiarity with ServiceNow platform.
• Preferred: Certifications in Scaled Agile Framework (SAFe) and/or Certified Scrum Master (CSM).
• Strong verbal and written communication skills.
• Bachelor's degree in Business Administration, Information Technology, Computer Science, or related field-or equivalent combination of education and experience.