Business Systems Analyst

Responsibilities

• Enablement of Application Onboarding: Lead and coordinate onboarding of applications into Dynatrace, ensuring alignment with enterprise observability standards. Partner with application teams to define onboarding scope, telemetry requirements, and success criteria. Facilitate intake, prioritization, and onboarding pipelines for both production and non-production environments. Ensure applications meet monitoring requirements based on criticality tiers and business impact. Drive consistency in instrumentation and observability patterns (metrics, logs, traces, events).
• Work Intake, Planning & Coordination: Organize and manage the end-to-end onboarding backlog and roadmap for observability expansion. Coordinate across engineering teams, platform teams, and business stakeholders to align execution. Define and track onboarding milestones, dependencies, and deliverables. Facilitate Agile ceremonies and ensure work is structured for scalable delivery. Identify risks, gaps, and bottlenecks in onboarding workflows and escalate as needed.
• Observability Platform Expansion (Dynatrace): Support the strategic expansion of Dynatrace coverage across applications, infrastructure, and services. Contribute to scaling efforts from limited adoption to enterprise-wide implementation. Ensure onboarding aligns to enterprise goals of centralized monitoring, reduced tool sprawl, and unified telemetry. Assist in driving adoption of full-stack observability capabilities including APM, infrastructure monitoring, log ingestion, and real user monitoring.
• Governance, Standards & Process Alignment: Enforce adherence to observability standards, onboarding patterns, and governance controls. Ensure onboarding aligns with defined architectures, monitoring requirements, and criticality tiers. Support development and refinement of onboarding SOPs, playbooks, and best practices. Promote consistent tagging, dashboards, and service alignment to enable reporting and analytics. Participate in governance forums and support audit/compliance readiness.
• Stakeholder Engagement & Communication: Act as a liaison between application teams, platform engineering, and leadership. Translate technical observability capabilities into business value and operational outcomes. Drive stakeholder alignment on priorities, onboarding scope, and success metrics. Provide regular updates on onboarding progress, risks, and value realization.
• Data, Reporting & Value Measurement: Track onboarding metrics, platform adoption, and coverage across environments. Support development of reporting to demonstrate value (e.g., improved reliability, reduced MTTR, coverage growth). Analyze gaps in observability coverage and recommend prioritization strategies.

Qualifications

• Business analysis, Requirements gathering, Data, power bi, power bi dashboards, Analysis, Financial, Reporting
• Experience with observability, monitoring, or APM tools (e.g., Dynatrace, ELK, Splunk, AppDynamics)
• Knowledge of application architectures, cloud platforms, and infrastructure monitoring
• Familiarity with telemetry concepts: metrics, logs, traces, events
• Experience supporting large-scale platform rollouts or enterprise transformations
• Understanding of governance, compliance, and operational risk in banking technology environments
• Experience Level Intermediate Level