Business Systems Analyst- Business Services

About the role

The Business Systems Analyst is responsible for the administration, analysis, and continuous improvement of the University’s enterprise business systems including the Jaggaer eProcurement system and the enterprise resource planning system. This position plays a key role in ensuring optimal system performance, promoting user adoption, and leveraging system capabilities to enhance operations.

Responsibilities

• Collaborate with key stakeholders (Business Services, IT, and campus departments) to document business requirements, evaluate processes, and recommend configuration or workflow enhancements.
• Serve as a primary application expert and liaison among end users, functional groups, and technical teams to ensure consistent system use and best practices.
• Provide ongoing administration and support for enterprise business systems including implementation activities, testing, upgrades, and new feature rollouts.
• Stay current with upcoming functionality by participating in vendor webinars, user groups, and release briefings; assess potential impact on University operations.
• Develop and deliver end-user training materials and sessions for both new features and ongoing process reinforcement.
• Provide day-to-day support for users’ functional and procedural questions related to processes and integrations.
• Partner with IT and ERP teams to troubleshoot and resolve technical or integration issues in a timely manner.
• Monitor user feedback and coordinate issue resolution to meet project commitments and continuous improvement objectives.
• Maintain user access, approval workflows, and system configurations in alignment with University policies and governance standards.
• Track and report system utilization metrics; identify and implement strategies to increase adoption and efficiency.
• Coordinate with suppliers to onboard vendors into the eProcurement system, maintain accurate catalog content, and ensure compliance with procurement standards.
• Engage in professional development to remain informed about emerging technologies, product enhancements, and higher education best practices.
• Communicate effectively with stakeholders at all levels, presenting technical or procedural information clearly and concisely.

Qualifications

• Bachelor’s degree required; preference for a degree in Business, Accounting, Information Systems, or a related field.
• Minimum of 3–5 years of experience in procurement, accounting, finance, or business systems administration.
• Experience with Jaggaer or other eProcurement systems preferred; experience with ERP systems supporting higher education and healthcare (such as Banner, Oracle, or Workday) preferred.
• Prior knowledge of IBM Cognos and Epic a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, Access).
• Experience administering or supporting enterprise-level business systems and working with structured data management practices.
• Familiarity with XML interface management (non-coding) and basic understanding of how data moves between integrated systems.
• Awareness of automation tools, process optimization, and generative AI concepts relevant to procurement and business operations.
• Experience with Jaggaer, Concur, or other procurement and financial platforms strongly desired.