Business Systems Analyst

Responsibilities

• Supports company BA/BCA and development staff in creation of application and system integration
• Provides tier 2 service desk application support and trouble shooting
• Develops and executes simple SQL scripts to resolve production issues and create reports
• Maintains and tracks issues until resolution and determines impacts resulting from issues
• Coordinates minor software release schedule and approval process with Release Management, development staff, Business System Analysts, and customers
• Develops advanced requirements based on customer request and/or requirements
• Aids in writing requirements, design, testing, and/or initiation of projects to help provide solutions for customers
• Develops technical specifications to solve a business need or problem
• May coordinate minor software release schedule and approval process with development staff, Business System Analysts, and other BTS staff
• Defines XML schemas for web services
• Develops and executes SQL commands to accomplish data model changes and is involved in data modeling
• May include report generation
• Maintains or tracks tasks until completion to ensure delivery to customers
• Acts as an active participant in design sessions and other technical meetings involving system changes
• Works with business to understand system issues
• Communicates issues effectively to multiple levels within the organization
• Recreates issues and documents requirements for bug fixes and/or system enhancements
• Creates documentation and training materials
• Provides end-user training to internal and external customers
• Aids in releasing software upgrades to customers (internal/external to BTS), including testing

Qualifications

• 3 - 7 years systems experience
• Demonstrated capability of meeting key accountabilities, or the ability to learn/perform them
• Software Development Life Cycle experience
• Basic P&C Insurance Knowledge
• Excellent problem solving and analytical skills
• Strong interpersonal and communication skills, both oral and written
• Ability to quickly learn new technology and systems

Education

• Bachelor's Degree in Computer Science, Information Technology, Information Systems, or a related discipline
• Equivalent experience and/or alternative qualifications will be considered

Skills

• Business Knowledge
• Written Expression
• Action Oriented
• Techically Astute
• Prioritization of Work
• SQL scripting
• Application support and troubleshooting
• Technical specifications development
• System integration
• Data modeling
• XML schemas
• Release management coordination
• Training and documentation development
• Root cause analysis
• Analytical skills
• Problem solving
• Written and verbal communication

Benefits

• Base Salary Range: $73,920 – $137,280
• Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans