Business Systems Analyst

We need to output HTML fragment with sections: h3 headings for sections present with content. Must not repeat job title. Must not include Job ID etc. Must include only sections with real specific content. Must not include filler like "commensurate with experience". Must not include Pay/Schedule/Benefits unless posting actually states them. The posting includes Benefits section with details. So we include Benefits heading. Pay? Not mentioned. Schedule? Not mentioned. So we omit those. We need sections: About the role? The posting includes "Who We Are", "Our Team & Culture", "The Opportunity", "What you will do:", "What you should bring:", "Preferred Knowledge, Skills And Abilities", "Physical Requirements", "Benefits", "Welcoming Candidates from All Backgrounds" (EEO). We must remove EEO/equal-opportunity boilerplate. So we should drop that section. Also remove "Note: Benefits described apply..." maybe part of Benefits but it's a note; we can keep as part of Benefits paragraph? It's still substantive but it's a note about eligibility; we can keep. Also "Welcoming Candidates from All Backgrounds" is EEO boilerplate, remove. We need to use

for section headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent or summarize away detail. So we need to convert paragraphs into

  . For lists, we need to detect bullet points. The posting includes bullet-like lines after "What you will do:" with headings like SaaS Platform & Business Rules Administration etc. Those are subheadings but not necessarily list items. We could treat each bullet as a

• under a
  . However the instruction: Use
  • for any list of duties/requirements/benefits. So we need to identify lists. The "What you will do:" section includes multiple bullet-like items each with a bold heading and description. We could treat each as a
  • . Similarly "What you should bring:" includes bullet list of qualifications. Also "Preferred Knowledge, Skills And Abilities" is a list. Also "Physical Requirements" is a list. Benefits also a list. We need to preserve all substantive information; we should not lose details. So we need to capture each bullet's full text. Let's extract content. First, "Who We Are": paragraph(s). We'll put under heading maybe "About the organization"? But allowed headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. The instruction says use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It seems they expect those specific headings. However we can also use other headings? It says "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests we should use those headings when appropriate. But we have content like "Who We Are", "Our Team & Culture", "The Opportunity". Those are not in the list. Should we still use them? The instruction: "use

    for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, but says use h3 for section headings. Probably we should use those specific headings where they match content. For "Who We Are" maybe "About the role"? Not exactly. Could treat as "About the role"? But that's about the role, not organization. However we could still use "About the role" heading and put the Who We Are content there? Might be misrepresenting. Better to follow instruction: use those headings for sections; if content doesn't fit, maybe we still use h3 but with appropriate heading like "About the organization"? The instruction didn't restrict to only those; they gave examples. So we can use any heading but must be h3. We'll use descriptive headings like "About Hively", "Team & Culture", "Opportunity", "Responsibilities", "Qualifications", "Preferred Qualifications", "Physical Requirements", "Benefits". That seems fine. We must not repeat job title as heading. Not needed. Now extract details. Who We Are paragraph: "Hively’s mission is to build meaningful connections with families and communities, ensuring access to resources every child in Alameda County needs to thrive. Our vision is to transform the lives of children and families to benefit all communities and ensure a promising future for generations to come. We believe that through subsidized child care, mental health support, and community services centered in families of all types and backgrounds, we can profoundly impact the communities we serve. If this resonates with you, we invite you to apply to join our team." Our Team & Culture paragraph: "Our Team at Hively is a passionate and diverse group of individuals from a wide range of different lived experiences, backgrounds and professional expertise. We strive every day to create an environment for families and staff that is inclusive and welcoming of different experiences and perspectives. We prioritize learning, listening, and growing together and to foster a culture of respect." The Opportunity paragraph(s): "Reporting to the Director, Data & Systems, the Business Systems Analyst will help implement, administer, secure, and continuously improve the SaaS platforms and reporting that support Hively’s programs, with an initial focus on the Measure C Subsidized Child Care Contracted Slots and Operating Grants programs. This is a hands-on application and data systems role, not a traditional desktop, network, or server administrator position. The role will focus on business requirements, user acceptance testing, reporting and dashboards, SaaS platform configuration, business rules, data quality, security, and technical troubleshooting The position will work closely with the Director, Data & Systems; program and operations staff; Data & Reporting staff; Compliance, Finance, software vendors, and external partners to translate business requirements into reliable, secure, and scalable technology solutions." Note there is a missing period after "technical troubleshooting". We'll keep as is. Now "What you will do:" with subheadings. We need to capture each bullet. Let's list them: 1. SaaS Platform & Business Rules Administration - Administer and support Hively’s program technology platforms, with an initial focus on systems supporting Measure C Contracted Slots and Operating Grants. - Configure workflows, business rules, reference data, notifications, and other system settings based on approved program requirements. - Partner with program teams, the Director of Data & Systems, and software vendors to gather and document business requirements (process maps, user stories, acceptance criteria) and translate them into effective system configurations. - Maintain clear documentation of system configurations, business rules, workflows, and technical decisions. 2. Reporting, Dashboards & Data Insights - Work with leadership and program managers to define the key metrics and questions they need answered, including enrollment, slot utilization, provider payments, and grant performance. - Design, build, and maintain reports and dashboards that give leadership a clear, accurate view of program operations. - Validate report logic against source systems, document metric definitions, and help staff interpret results. - Support recurring and ad hoc reporting to funders, including county, state, and First 5 Alameda County requirements. 3. User Acceptance Testing & Release Readiness - Plan and lead user acceptance testing (UAT) for new functionality, vendor releases, upgrades, and configuration changes, including test plans, test scripts, and recruiting and coaching program staff testers. - Coordinate release communications and end-user training so staff know what is changing and why. - Track defects and vendor issues through resolution, and make go/no-go recommendations based on test results. 4. Data Quality and Integrations - Help ensure data accuracy through validation rules, exception reporting, duplicate controls, and reconciliation. - Monitor scheduled data exchanges between program systems and partner agencies, and work with vendors to resolve failures. 5. Security, Compliance & Technical Support - Administer user access and role-based permissions using least-privilege principles and support periodic access reviews. - Support compliance with Hively and First 5 Alameda County requirements related to privacy, security, auditability, data sharing, and record retention. - Serve as a technical escalation point for complex application, integration, and system issues and coordinate resolution with vendors. - Maintain audit-ready documentation of access, system changes, testing, incidents, and other key administrative activities. Now "What you should bring:" bullet list: - Bachelor's degree in Information Systems, Business, Computer Science, or a related field, or equivalent relevant experience. - Three or more years of experience as a business systems analyst, business analyst, or in a similar role supporting enterprise or SaaS business applications. - Demonstrated experience gathering and documenting business requirements, including process mapping, user stories, and acceptance criteria. - Experience building reports or dashboards for leadership audiences, and translating data into clear, decision-ready information. - Experience planning and leading user acceptance testing, including writing test scripts and coordinating business testers. - Working knowledge of relational data concepts and the ability to write or interpret basic SQL queries. - Hands-on experience configuring business applications (workflows, business rules, roles and permissions). - Strong facilitation and communication skills, with the ability to work with both non-technical program staff and technical vendors. - Strong documentation and organizational skills, and the ability to manage multiple priorities in an evolving environment. Now "Preferred Knowledge, Skills And Abilities" bullet list: - Experience with MCT Technologies products such as CareConnect, CareWait, CareControl/CC4, or MyCareConnect. - Hands-on experience with one or more business intelligence or reporting platforms, such as Power BI, Tableau, or Looker Studio, including building data models, calculated metrics, and dashboards for non-technical audiences. - Experience supporting systems that manage grants, payments, contracts, eligibility, or case management. - Experience working in nonprofit, government, human services, child care, public benefits, or other publicly funded environments. - Familiarity with APIs, data exchange formats (JSON, CSV), or secure file transfer. - Familiarity with privacy and security frameworks such as HIPAA, FERPA, SOC 2, or NIST. - Business analysis certification (CBAP, CCBA, or PMI-PBA) is a plus but not required. Now "Physical Requirements" bullet list: - Ability to sit at a desk, conference table or in meeting rooms of various configurations for extended amounts of time - Ability to stand for extended amounts of time - Manual dexterity to use a telephone and computer - Facility to hear and understand speech at normal room levels, and to hear and understand speech on the telephone - Facility to speak in audible tones so that others may understand clearly in normal conversations and over the telephone - Mental acuity to perform the essential functions of this position in an accurate and timely fashion; to make good judgments and decisions; and to evaluate the results of decisions and judgments Now Benefits bullet list: - Medical, dental, and vision plans covered at 100% for the employee - Health & Dependent Care FSA - 14 Paid Holidays + 4 flex holidays, including your birthday! - Generous paid time off policy (over 3 weeks per year) - Tuition Reimbursement ($1,000/year) - Employee Appreciation Program - Life & Long Term Disability Insurance covered 100% by Hively - 403(b) plan - SEP-IRA plan with an employer contribution of 5% of annual salary - Learning & Development Opportunities - Financial wellness program with unlimited access to personal financial advisors - Industry competitive salary ranges Also note: "Note: Benefits described apply to full-time, permanent positions only. Internships, temporary, part-time, or contract roles are not generally eligible for most benefits". This is a note; we can include as a paragraph after benefits list. Now we need to output HTML fragment with h3 headings and appropriate