Business Systems Analyst

Location: Canton, MA – Louisville, KY (Hybrid). In this position, you’ll be based in our Canton or Louisville office for a minimum of three days a week, with the flexibility to work from home for some of your working week.

About the role

Control Services is a department within Global Core Operations supporting both Computershare Plans and Transfer Agency businesses in North America. Control Services is responsible for:

• Processing of all shareholder correction transactions (adjustments) that fit outside of normal processing
• Share and Cash Claim processing for external parties
• Processing/replacement of FX Draft and FX Wires
• Monitoring of various cash/banking transactions and notifications
• Completion of various reconcilements as well as internal and external regulatory reporting

This role operates at a regional level within published delivery guidelines, including agreed-upon timeframes and quality standards. The role also requires collaboration across teams within the same department and within GCOO, supporting various activities related to the role.

The Business Analyst is responsible for the day-to-day delivery of high-quality customer service to internal stakeholders and external partners such as our Banking Partners, shareholders, and employee share participants. This includes ensuring that the day-to-day resolution of queries is responded to accurately and within agreed timeframes. The Business Analyst will work closely with Front Office, Product, Risk, Compliance, and Control Services employees, as well as other relevant internal stakeholders, to ensure all activities meet strict deadlines and service delivery levels.

Responsibilities

• Partner with CPU’s vendor banks as well as internal and external stakeholders for Foreign Currency (FX) rate inquiries and FX Rate Investigations
• Communicate with internal stakeholders and update operating systems as needed
• Assist in the development and updating of Operational Risk Registers, RCSA and pRCSA workbooks, process mapping, Risk Assessments, and Loss Events for all of Control Services
• Serve as an SME for various components of outgoing and incoming dollar transmissions to banking partners, providing operational support and troubleshooting
• Liaise within Control Services, other units within GCO, Issuer Services, Product, and CTS through development phases, including initial submission of Azure Development requests to reduce costs, enhance revenue, maximize efficiencies, and increase client and shareholder satisfaction
• Perform tasks related to Wire Reject Security Review and Authentications, Wire Reject Security Review Escalations, and Payment Approvals
• Complete data gathering, compile, and submit monthly and periodic reports, including self-audits
• Maintain a high level of performance, act on reasonable requests for additional tasks, and volunteer for additional tasks when capacity is available

Requirements

• 3+ years of financial industry experience
• Strong logic, critical thinking, communication, and teamwork skills

Qualifications

• Knowledge of Computershare’s operations and systems (desired)
• Experience in relation to share registry (desired)
• Bachelor’s Degree or equivalent

Benefits

• Paid parental leave, flexible working, and a caring and inclusive culture
• Health and wellbeing rewards, including medical, dental, and vision, tailored to support you and your family
• 401k matching and tax-advantaged flexible spending plans (healthcare, dependent care, and commuter)
• Income protection, including short- and long-term disability benefits, life insurance, and supplemental life insurance

Pay

The typical base pay range for this role is $75k - $80k/yr. This range is specific to Canton, MA and may not be applicable to other locations.

About Us

Computershare is a global leader in financial administration with over 11,000 employees across more than 22 countries. We offer an open and inclusive culture designed to help you grow and make the most of our world of opportunities.

Since 1978, we’ve been trusted by companies around the globe to manage their shareholder registry, corporate actions, and shareholder meetings. We are the number one transfer agency in the world. Our portfolio of services has expanded to include equity and entity governance services for both public and private companies worldwide.