Registration Project Manager, Events

About the role

The Registration Experience Manager plays a key role in delivering seamless, engaging registration experiences across a portfolio of events. You will combine project management, problem-solving, and creativity to optimize processes, enhance customer experience, and drive continuous improvement.

Responsibilities

• Manage all facets of the registration process for assigned shows, including budgeting, forecasting and construction of the registration websites, including content and design (in conjunction with the marketing and digital teams)
• Analyze post show surveys and customer feedback to determine action items for future registration improvements
• Maintain registration pacing and trends
• Think creatively to improve customer experience during the preshow and onsite registration process
• Analyze data to determine pain points of registration and recommend future improvements
• Develop the on-site registration layout using Visio to include counters, equipment, kiosks, electric, WIFI, signage, etc.
• Hire, train, and supervise registration personnel, vendors, temporary staff, and contractors pre-show and on-site
• Collaborate with Sponsorship Fulfillment team to ensure all sponsorships are in place while identifying new opportunities

Requirements

• Experience in registration or event operations
• Strong organizational and interpersonal skills, with the ability to manage multiple projects simultaneously
• Experience developing and analyzing budgets and forecasts
• Confident communication skills when working with vendors, agencies, associations, and internal partners
• Strong critical thinking skills and ability to solve complex problems
• Able to work effectively in a fast-paced, deadline-driven environment
• Willingness to travel frequently

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Country-specific benefits available.

Pay

$65,100 - $108,500. Geographic differentials may apply in some locations to better reflect local market rates.

Schedule

Flexible working hours.