Registration Clerk - Emergency Department

About the role

Beloit Health System is seeking an ED Registration Clerk to join our team at Beloit Memorial Hospital Emergency Department in Beloit, WIS.

Responsibilities

• Accurately capture and maintain patient problem, procedures, demographics, employment, emergency contact, guarantor and insurance information for patients admitted to the Emergency Department and for inpatient and outpatient services at Beloit Memorial Hospital.
• Create hospital billing accounts to accurately charge for the services rendered.
• Interact with many internal and external guests and create a positive first impression of Beloit Health System.
• Arrive patients to Beloit Memorial Hospital Emergency Room.
• Takes patient complaints and symptoms and lists them into the quick registration pathway for proper triage.
• Gathers all necessary demographic and billing information from patients or family, then enters into billing system accurately.
• Verify patient insurance information and update insurance information for patients presenting as walk-ins and arrival by Emergency Medical Services.
• Complete registration, verification, notification, and collection of patient financial responsibility for Emergency Medical Service arrivals at patient's bedside.
• Identify appropriate primary, secondary, and tertiary payers, verifying eligibility and obtaining emergency room benefits.
• Notification and collection of all applicable co-pays and self-pay payment deposits for emergency services after EMTALA evaluation of patient condition has taken place, and prior discharge.
• Helps coordinate placement of patients into the appropriate inpatient unit as requested by nursing unit and as appears on the Pending admit board.
• Documents in the patient account notes if a patient has out of network insurance and any attempt to transfer patient to an in-network facility that was denied.
• Completes Patient Responsibility Waiver form and Medicare Secondary Payer (MSP) Questionnaire accurately for each Medicare patient registration.
• Works closely with ER staff to facilitate patient care during periods of Cerner Downtime.
• Works with nursing staff to provide taxi vouchers and payment for taxi services for patients.
• Maintains an accurate cash drawer.
• Balances cash drawer at the beginning and end of each shift.
• Attends to assigned work queues to resolve registration errors thus allowing patient bills to process in a timely manner.
• Responds to all incoming correspondence and telephone inquiries.
• Escorts patients/visitors to other areas as needed when coverage is available.
• Solves practical problems, dealing with a variety of issues, and interprets a variety of instructions furnished in written or oral form.
• Promotes positive interactions with medical and clinical staff, patients, and visitors.
• Provides patients with information regarding hospital policy and procedures, directing patients to appropriate nursing or ancillary units as necessary.
• Demonstrates regular and reliable attendance to perform all essential duties withing the scope of position.
• Performs all switchboard functions from 8:00 PM-7:00 AM Monday-Friday, and 4:00 PM- 7:00 AM Saturday, Sunday, and Holidays, and all other times as necessary.
• Anounces Alerts overhead and contacts each department as necessary.

Requirements

• High School diploma or equivalent required.
• Minimum of 3 years registration in an Emergency or Urgent Care setting.
• Strong background in Medicare and Medicaid emergency services.
• Strong background in medical terminology.
• Experience in working directly with the public in a service industry is strongly preferred.
• Strong computer skills (including MS Word and Excel).
• Proficient typing skills.
• Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low-to moderate supervision.
• Excellent verbal and written communication skills, including professional telephone etiquette.
• Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance.
• Dependable in both production and attendance.
• Exceptional organization and time management skills.

Qualifications

Job Requirements: High School diploma or equivalent required. Minimum of 3 years registration in an Emergency or Urgent Care setting. Strong background in Medicare and Medicaid emergency services. Strong background in medical terminology. Experience in working directly with the public in a service industry is strongly preferred. Strong computer skills (including MS Word and Excel). Proficient typing skills. Ability to maintain accuracy while working on multiple tasks in a fast-paced environment under low-to moderate supervision. Excellent verbal and written communication skills, including professional telephone etiquette. Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance. Dependable in both production and attendance. Exceptional organization and time management skills.

Skills

Strong background in Medicare and Medicaid emergency services. Strong background in medical terminology. Experience in working directly with the public in a service industry. Strong computer skills (including MS Word and Excel). Proficient typing skills. Ability to maintain accuracy while working on multiple tasks in a fast-paced environment. Excellent verbal and written communication skills, including professional telephone etiquette. Ability to ensure confidentiality of sensitive information and maintain HIPAA compliance. Exceptional organization and time management skills.

Benefits

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Pay

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Schedule

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