EMERGENCY DEPARTMENT REGISTRAR

About the role

Responsible for registration functions (such as registration, insurance verification, patient safety and compliance, revenue collections, resource referrals, and customer service) in a fast paced, high volume Emergency Department that provides 24/7 service.

Responsibilities

• Registration
• Insurance Verification
• Patient Safety and Compliance
• Revenue Collections
• Resource Referrals
• Customer Service

Requirements

• 2 years registration experience in a Level 1 Trauma facility, Hospital Emergency Department or high volume outpatient medical office preferred.
• Knowledge of medical insurance products and benefits, state and federal medical assistance programs, authorization and referral requirements, and collection of copays.
• Medical terminology knowledge also preferred.
• Proficiency in Flowcast scheduling, registration and visit management, and EPIC ED application a plus.

Education Requirements

• A High School Diploma or Equivalent required.

License/Certification Requirements

• Must satisfactorily complete Cooper IDX training program to include: Registration, Visit Management, Eligibility and FSC selection.

Special Requirements

• Excellent customer service, communication and interpersonal skills.
• Ability to conduct patient interviews with thoroughness and accuracy under stressful conditions.
• Ability to multitask in busy, high-volume environment.
• Computer proficiency necessary.
• Solid understanding of EMTALA, HIPAA and Joint Commission regulations relating to patient access and emergency room registration.