Emergency Department Patient Access Registrar

About the role

The Emergency Department Patient Access Registrar supports the Allina Health account, improving health outcomes by connecting patients with the care, pharmacy benefits, data, and resources they need. This role is part of a culture guided by diversity and inclusion, with comprehensive benefits and career development opportunities.

Responsibilities

• Communicates directly with patients and / or families to complete the registration process by collecting patient demographics, health information, and verifying insurance eligibility / benefits
• Utilizes computer systems to enter access or verify patient data in real-time ensuring accuracy and completeness of information
• Gathers necessary clinical information and processes referrals, pre-certification, pre-determinations, and pre-authorizations according to insurance plan requirements
• Verifies insurance coverage, benefits, and creates price estimates, reverifications as needed
• Collects patient co-pays as appropriate and conducts conversations with patients on their out-of-pocket financial obligations
• Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
• Responds to patient and caregivers
• Responsible for collecting data directly from patients and referring to provider offices to confirm and create scheduled appointments for patient services prior to hospital discharge inquiries related to routine and sensitive topics always in a compassionate and respectful manner
• Generates, reviews, and analyzes patient data reports and follows up on issues and inconsistencies as necessary
• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• Ability to work onsite at 1 Norton Ave, Oneonta, NY
• Ability to work Monday through Friday from 11:00pm to 7:00am with rotating weekends and occasional overtime
• Must be 18 years of age or older

Preferred Qualifications

• 1+ years of experience in scheduling and authorizations
• Healthcare experience and clinical knowledge
• Ability to work night and weekend hours

Soft Skills

• Ability to engage and effectively communicate with individuals and groups of adults at all levels within the organization
• Ability to build rapport quickly, develop trust, sustain working relationships, and represent CRH positively in internal and external meetings
• Strong time-management and organizational skills
• Effective communication skills and interpersonal skills
• Basic keyboarding skills
• Strong interpersonal, communication and customer service skills

Physical and Work Environment

• Standing for long periods of time (10 hours) while using a workstation on wheels and phone/headset

Pay and Benefits

• Hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment
• Comprehensive benefits package including medical, dental, vision, life & AD&D insurance, short-term and long-term disability coverage, 401(k) savings plan, employee stock purchase plan, education reimbursement, employee discounts, employee assistance program, employee referral bonus program, and voluntary benefits
• Performance rewards and career development opportunities

Equal Opportunity Employer

We are committed to providing equal employment opportunities and do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.