Emergency Department Clerk

About the role

The cashier/receptionist is a member of the health care department team who functions under the direction guidance and supervision of the department manager, assistant manager, or designee. The cashier/receptionist greets and checks in all patients reporting to the medical office in a professional and courteous manner. This position is responsible for accurate check-in, check-out where applicable, information capture and revenue collection per procedures. Responsible for having a general knowledge of the medical center in order to assist patients with questions and concerns.

Responsibilities

• Greet and assist patients that present.
• Follow appropriate patient registration/check-in policies and procedures.
• Verify and/or update all demographic information, for example personal physician selection, language preference.
• Work knowledge of health plan coverage types, for example (but not limited to) traditional, deductible, etc.
• Check in patients by following check-in policies and procedures and using the check-in systems or manual visit records when the systems are down.
• Determine patient's membership/benefits according to the benefit display.
• Create accounts as necessary, for example (but not limited to) workers' compensation, confidential, etc.
• Capture and populate workers' compensation data on the correct screens and select the correct coverage as necessary.
• Manage electronic in-basket.
• Use notes function where applicable to document prepayments.
• Obtain a patient medical record number when necessary.
• Order Health Plan cards as needed.
• Collect co-pays and fees.
• Inform patients of available payment options.
• Generate appropriate encounter forms per procedure electronically or manually if the system is down.
• Direct patients to appropriate area after the check-in process is completed.
• Check out patients by following checkout policies and procedures and using the checkout systems or manual visit records when the systems are down, if applicable.
• Initiate and complete required forms for all appointments per policy.
• Access necessary information from the fee schedule to determine appropriate fees based on CPT-4 and/or service codes in order to collect appropriate revenue.
• Assist patients by explaining co-pays/applicable fees, providing facility directions, referring to other departments and administrative services for further information, e.g., Member Services, Medical Secretaries, and Business Office.
• Initiate and complete appropriate forms as needed, for example Release Of Information, Patient Financial Responsibility.
• Track referrals to specialty care by utilizing the consultation/referral system as needed in those areas where this responsibility currently exists for the individual in this classification.
• Maintain the patient will-call area box if applicable.
• Communicate with clinical and business office staff as needed.
• Cash Handling, Reconciliation and Deposit.
• Handle cash according to Cash Handling Responsibility Agreement.
• Comply with all applicable cash handling policies and procedures (see reference list).

Qualifications

• High School Diploma/GED
• 6 months of work experience
• Ability to read and follow instructions, short correspondence, and memos
• Communicate with health care providers, staff, patients, and visitors
• Professional phone etiquette
• Ability to multi-task, organize, manage time, and prioritize workflow in a complex environment
• Knowledge and use of computers and computer keyboard
• Passing of a PC skills assessment

Skills

• Basic knowledge and use of computer and computer keyboard
• Knowledge of computer and computer keyboard
• Ability to read and follow instructions, short correspondence, and memos
• Communicate with health care providers, staff
• Professional phone etiquette
• Ability to multi-task, organize, manage time and prioritize workflow in a complex environment

Benefits

Not specified

Pay

$36.18 - $38.77 / hour

Schedule

Day