Registration Attendant - Emergency Department

Saint Francis Healthcare System began in 1875 when three courageous Franciscan Sisters answered a call to care for those in need. What started as a 12-bed hospital has grown into the region’s leading healthcare system—recognized nationally for exceptional quality, safety, and patient experience. Today, Saint Francis serves more than 715,000 people across five states. With a 306-bed Medical Center, nearly 3,000 team members, and over 300 providers, Saint Francis is not only the largest healthcare system between St. Louis and Memphis—it’s a powerful economic anchor for the communities it serves.

About the role

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. These functions include obtaining accurate and thorough demographic information, adhering to compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations, benefit verification, preauthorization requirements, signatures on consent for treatment, co-pay collection and other payments on previous balances, obtaining information, pictures and signature on HIPAA forms, issuing Medicare/Tricare Important Messages and Patient Rights and Responsibilities.

The Registration Specialist is goal-oriented and makes decisions based on the worth and success of each individual involved in the Revenue Cycle. Responsibilities include obtaining photo ID, insurance cards, signed forms and orders (when applicable) and scanning into the medical record at the time of registration/admission, working and maintaining system work queues, answering the telephone, faxing, scanning, DPM’s, and various other duties assigned by the manager. This individual will be cross-trained with the System Scheduling, Authorization, & Referrals to assist as needed.

Works closely with other personnel to ensure a smooth, timely flow of patients and information to maximize reimbursement for services. Promotes harmonious and efficient intra- and inter-departmental relationships and delivers quality customer service. Adheres to the Mission, Vision, Values and Philosophy of the department and Saint Francis Healthcare System. Constantly works with and maintains restricted or confidential information from many sources within the Healthcare System.

Responsibilities

• Check-in, preregistration, registration, preadmission, and admission of patients
• Obtain accurate and thorough demographic information
• Ensure compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations
• Verify benefits and preauthorization requirements
• Collect co-pays and payments on previous balances
• Obtain information, pictures, and signatures on HIPAA forms
• Issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities
• Obtain photo ID, insurance cards, signed forms, and orders; scan into the medical record
• Maintain system work queues
• Answer telephones, fax, scan, and perform other assigned duties
• Cross-train with System Scheduling, Authorization, & Referrals to assist as needed
• Work closely with other personnel to maximize reimbursement for services
• Promote harmonious and efficient intra- and inter-departmental relationships
• Deliver quality customer service
• Maintain restricted or confidential information
• Perform any and all duties as assigned by the Supervisor or Manager

Requirements

• High School Diploma or equivalent required
• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred
• Ability to proficiently utilize a computer and software programs
• Professional and courteous manner in all communications
• Demonstrate appropriate and timely independent judgment

Benefits

Colleagues working at least 24 hours per week will have access to a comprehensive benefits program, including:

• Comprehensive and affordable health coverage (medical, prescription, dental, and vision) – available on the first of the month after hire date
• Saint Francis Medical Services Discount
• Earned Time Off (ETO) combining vacation, sick, holidays, and personal days into one balance for flexibility, based on relevant years of work history
• Retirement benefits with SFHS immediate matching
• Education Assistance benefits up to $5,000 per calendar year for one year of service after graduation
• Additional benefits including:
  • Benefit Support through Health Advocate
  • Employee Assistance Program
  • Flexible Spending Accounts
  • Identity Theft Protection
  • Pet Insurance
  • Earned Wage Access

Mission, Vision, and Values

Mission: To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision: To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access, and value.

Values:

• Integrity: Doing what’s right, even when no one is watching
• Stewardship: Managing resources wisely for the future
• Faith: Believing in a purpose greater than ourselves
• Hope: Lifting up those who feel discouraged
• Joy: Serving others with a grateful, happy heart
• Compassion: Seeing others through Christ's eyes
• Excellence: Always striving to be the best
• Dignity: Respecting human life from beginning to end