Registration Attendant - Emergency Depatment

About the Role

The Registration Specialist is responsible for check-in, preregistration, registration, preadmission, and admission. This includes obtaining accurate demographic information, ensuring compliance with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission rules and regulations. The role also involves benefit verification, preauthorization requirements, collecting co-pays and previous balances, obtaining signatures on consent forms and HIPAA documents, and issuing important patient messages. The Registration Specialist works closely with other personnel to ensure a smooth patient flow and maximize reimbursement for services.

Responsibilities

• Obtain accurate and thorough demographic information from patients.
• Adhere to compliance requirements with CMS, government payors, commercial and third-party payors, EMTALA, and The Joint Commission.
• Verify benefits, preauthorization requirements, and collect co-pays and previous balances.
• Obtain signatures on consent for treatment and HIPAA forms.
• Issue Medicare/Tricare Important Messages and Patient Rights and Responsibilities.
• Scan photo ID, insurance cards, signed forms, and orders into the medical record.
• Work and maintain system work queues.
• Answer telephones, fax, scan, and perform various duties assigned by the manager.
• Cross-train with System Scheduling, Authorization, & Referrals to assist as needed.
• Promote harmonious and efficient intra and inter-departmental relationships.
• Deliver quality customer service and adhere to the Mission, Vision, Values, and Philosophy of Saint Francis Healthcare System.

Requirements

• High School Diploma or equivalent required.
• Two years of experience in a business, billing, or healthcare scheduling/registration/admissions setting preferred.
• Proficiency in using computers and software programs.
• Maintain professional and courteous manners in all communications.
• Demonstrate appropriate and timely independent judgment.

About Saint Francis Healthcare System

Saint Francis Healthcare System, founded in 1875 by Franciscan Sisters, has grown into the region’s leading healthcare system, recognized nationally for exceptional quality, safety, and patient experience. Serving over 715,000 people across five states, Saint Francis operates a 306-bed Medical Center, employs nearly 3,000 team members, and supports more than 300 providers. The system offers over 50 specialties, including the region’s only Level III Emergency and Trauma Center and southeast Missouri’s first Level III NICU. Saint Francis Medical Partners supports more than 40 outreach clinics and 70% of the area’s primary care providers.

Mission, Vision, and Values

Mission: To provide a ministry of healing, wellness, quality, and love inspired by our faith in Jesus Christ.

Vision: To be a leading Catholic healthcare system that celebrates and protects the gift of life by providing exceptional patient outcomes in quality, safety, access, and value.

Values:

• Integrity: Doing what’s right, even when no one is watching.
• Stewardship: Managing resources wisely for the future.
• Faith: Believing in a purpose greater than ourselves.
• Hope: Lifting up those who feel discouraged.
• Joy: Serving others with a grateful, happy heart.
• Compassion: Seeing others through Christ's eyes.
• Excellence: Always striving to be the best.
• Dignity: Respecting human life from beginning to end.

Total Rewards

Saint Francis Healthcare System offers a comprehensive benefits program for colleagues working at least 24 hours per week, including:

• Comprehensive and affordable health coverage (medical, prescription, dental, vision) available on the first of the month after hire date.
• Saint Francis Medical Services Discount.
• Earned Time Off (ETO) based on relevant work history, combining vacation, sick, holidays, and personal days into one balance.
• Retirement benefits with immediate matching.
• Education Assistance up to $5,000 per calendar year after one year of service.
• Additional benefits: Health Advocate, Employee Assistance Program, Flexible Spending Accounts, Identity Theft Protection, Pet Insurance, and Earned Wage Access.

For more information, visit www.sfmc.net/careers/benefits.