Registration Associate – St. Peter's Hospital - Part Time – Rotating Shift

About the role

A two-week training period is required Monday‑Friday 8:00 a.m.–4:30 p.m., 20 hours per week. Holiday and/or weekend rotation is required. St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly.

Responsibilities

• Provides patient‑focused customer service.
• Performs outpatient and/or inpatient registration and insurance verification functions.
• Collects patient financial liability payments and ensures patients meet financial requirements including Medicare medical necessity, payer pre‑certifications and referrals.
• Provides general information to hospital users, patients, families and physician offices.
• Embraces Trinity Health Mission, Values, Vision, Actions and Promise in behaviors, practices and decisions.
• Researches, collects and analyzes information; identifies opportunities, develops solutions and leads through resolution.
• Collaborates on performance improvement activities as indicated by outcomes in program efficiency and patient experience.
• Responsible for distribution of analytical reports.
• Utilizes multiple system applications to perform analysis, create reports and develop educational materials.
• Incorporates basic knowledge of Trinity Health policies, practices and processes to ensure quality, confidentiality and safety are prioritized.
• Demonstrates knowledge of departmental processes and procedures and ability to readily acquire new knowledge.
• Researches and compiles information to support ad‑hoc operational projects and initiatives; synthesizes and analyzes data and provides detailed summaries including graphical data presentations illustrating trends and recommending practical options or solutions while considering impact on business strategy and supporting leadership decision making.
• Leverages program and operational data and measurements to define and demonstrate progress, ROI and impacts.
• Maintains a working knowledge of applicable federal, state and local laws/regulations, Trinity Health