Registration Associate – St. Peter's Hospital - Full Time – Rotating Shift

Employment Details

Employment type: Full‑time. Shift: Rotating shift with a two‑week training period (Monday‑Friday, 8 a.m. – 4:30 p.m.) and required holiday and/or weekend rotation.

Description

St. Peter's Health Partners is seeking an individual to assist with clerical duties associated with keeping the department running smoothly. The Representative I – Patient Access provides patient‑focused customer service, performs outpatient and/or inpatient registration and insurance verification functions, collects patient financial liability payments, and ensures patients meet financial requirements including Medicare medical necessity, payer pre‑certifications, and referrals. The role also provides general information to hospital users, patients, families, and physician offices.

Essential Functions

• Researches, collects, and analyzes information; identifies opportunities, develops solutions, and leads through resolution; collaborates on performance‑improvement activities.
• Utilizes multiple system applications to perform analysis, create reports, and develop educational materials; incorporates basic knowledge of Trinity Health policies, practices, and processes to ensure quality, confidentiality, and safety.
• Researches and compiles information to support ad‑hoc operational projects and initiatives; synthesizes and analyzes data, provides detailed summaries with graphical presentations, and recommends practical options while considering business strategy and leadership decision‑making.
• Maintains a working knowledge of applicable federal, state, and local laws, Trinity Health Integrity & Compliance Program, Code of Conduct, and other policies to ensure ethical and safe work practices.

Qualifications

• High school diploma or equivalent.
• Minimum one (1) year of customer service experience; patient‑access experience preferred.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Medical terminology knowledge and understanding of diagnostic and procedural coding (nice to have).
• Insurance verification skills, including the ability to explain benefits and secure necessary authorizations (nice to have).

Pay

Pay range: $17.25 – $22.54 per hour, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The range may vary by location.