Registration Associate – St. Peter's Hospital - Part Time – Rotating Shift

Schedule

Part‑time, rotating shift. Two‑week training period required. Work Monday‑Friday 8:00 a.m. – 4:30 p.m., 20 hours per week. Holiday and/or weekend rotation required.

Responsibilities

• Provide patient‑focused customer service.
• Perform outpatient and/or inpatient registration and insurance verification functions.
• Collect patient financial liability payments and ensure patients meet financial requirements, including Medicare medical necessity, payer pre‑certifications, and referrals.
• Provide general information to hospital users, patients, families, and physician offices.
• Research, collect, and analyze information to identify opportunities, develop solutions, and lead resolution.
• Collaborate on performance‑improvement activities based on program efficiency and patient‑experience outcomes.
• Distribute analytical reports.
• Utilize multiple system applications to perform analysis, create reports, and develop educational materials.
• Demonstrate knowledge of departmental processes and procedures and acquire new knowledge as needed.
• Research and compile information to support ad‑hoc operational projects and initiatives.
• Synthesize and analyze data, providing detailed summaries with graphical presentations, illustrating trends and recommending practical options while considering business strategy and leadership decision‑making.
• Leverage program and operational data to define progress, ROI, and impacts.
• Maintain a working knowledge of applicable federal, state, and local laws/regulations, Trinity Health Integrity & Compliance Program, Code of Conduct, and other policies to ensure ethical and safe work practices.

Requirements

• Entry‑level (PAR I) position.
• Minimum one (1) year of customer service experience.
• Patient Access experience preferred.

Qualifications

• High school diploma or equivalent.
• HFMA CRCR or NAHAM CHAA certification required within one (1) year of hire.
• Medical terminology knowledge and familiarity with diagnostic and procedural coding (nice to have).
• Insurance verification experience with the ability to explain benefits and secure necessary authorizations (nice to have).

Pay

Hourly rate $17.25 – $22.54, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid at the base‑salary equivalent of the stated hourly rates. The range may vary by location.