Registered Nurse (RN) Telephone Triage-Onsite-4p-12:30a

Responsibilities

• Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients etc. and providers to assess situation and understand specific care needs.
• Advise care based on the assessment and gain understanding of the patient's specific care needs.
• Triage inbound calls for multiple health care professionals and families, providing intervention (advice or dispatch).
• Demonstrate calm and attentive presence, expertly administer care, and exhibit unwavering spirit of compassion.
• Relay updated or new provider contact information to staff and management.
• Accurately document inbound/outbound patient information in agency’s EMR and associated systems.
• Provide next level medical advice to supporting agents via the Five9 system.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent
• Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body
• A Registered Nurse License (RN) in the State of Ohio
• 2-4 years of clinical support of triage or call experience in medical setting
• Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room
• Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting
• Excellent verbal and written communication skills
• Excellent clinical judgment and decision-making skills
• Ability to adapt to effectively handle stress and difficult situations
• Ability to work with minimum direction and supervision
• Strong attention to detail
• Ability to work in a team environment
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types
• Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously
• Proficient with computers
• Familiar with EMR systems and practices

Qualifications

• High School Diploma or Equivalent
• Registered Nurse License (RN) in the State of Ohio
• 2-4 years of clinical support of triage or call experience in medical setting
• Relevant experience including direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting
• High School Diploma or Equivalent
• Minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room
• High School Diploma or Equivalent
• Minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room
• High School Diploma or Equivalent
• Minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room

Skills

• Excellent verbal and written communication skills
• Excellent clinical judgment and decision-making skills
• Ability to adapt to effectively handle stress and difficult situations
• Ability to work with minimum direction and supervision
• Strong attention to detail
• Ability to work in a team environment
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types
• Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously
• Proficient with computers
• Familiar with EMR systems and practices

Benefits

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts
• Tuition Assistance
• Technology Package

Pay

• N/A

Schedule

• N/A

Details

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States
• High level of integrity, ethics and professionalism

Conditions of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver’s license
• Ability to provide proof of eligibility to work in the United States
• High level of integrity, ethics and professionalism