Registered Nurse- Onsite Telephone Triage-4p-12:30a-Part-time

About the Role

Our Clinical Agents provide prescribed medical treatment and personal care services to terminally ill persons in collaboration with the transdisciplinary team in a variety of settings. Coordinate the implementation of the Plan of Care for each patient utilizing the Nursing Process. This position will be located at our headquarters in Cleveland, Ohio.

What You Will Do

• Answer escalated calls from families, hospital staff, nurses' pharmacies, patients, and providers to begin assessing situation and gaining understanding of the patients' specific care needs and begin advising care
• Triage inbound calls for multiple health care professionals and families and provide intervention (be it advice or dispatch)
• Demonstrate calm and attentive presence, expert administration of care and an unwavering spirit of compassion
• Responsible for relaying updated or new provider contact information to staff and management
• Accurately document inbound/outbound patient information in agency's EMR and associated systems
• Provide a next level medical advice to supporting agents by being in a ready status in the Five9 system to assist
• Perform other duties as assigned

Qualifications

• High School Diploma or Equivalent required
• Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body
• Registered Nurse License (RN) in the State of Ohio
• 2-4 years of clinical support of triage or call experience in medical setting
• Prefer a minimum of 3 years recent clinical experience in a physician's office, hospice or palliative care work, home health, critical care and/or emergency room
• Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting

Skills

• Excellent verbal and written communication skills
• Excellent clinical judgment and decision-making skills
• Ability to adapt to effectively handle stress and difficult situations
• Ability to work with minimum direction and supervision
• Strong attention to detail
• Ability to work in a team environment
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types
• Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously
• Proficient with computers
• Familiar with EMR systems and practices

Benefits

• Retirement plan
• Health insurance
• Dental insurance
• Vision insurance
• Voluntary benefits
• Corporate discounts
• Tuition assistance
• Technology package

Conditions of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed
• Provide an active driver's license
• Ability to provide proof of eligibility to work in the United States
• High level of integrity, ethics and professionalism