Telephone Triage Registered Nurse

Responsibilities

• Responsible for logging into and out of the call center system as assigned times.
• Responsible for answering triage phone calls in a courteous professional and timely manner.
• Provides friendly and empathetic telephone service to patients, their families or other healthcare workers. Answering medical questions, addressing concerns, or discussing symptoms with prompt resolution.
• Appropriately triages call and escalate concerns or questions to the provider as appropriate.
• Facilitates any appointment scheduling as needed.
• Follows and adheres to established policy and procedures.
• Drafts clear and concise documentation of all patient interactions in the EMR.
• Updates patient information (demographic, medication, history) in the EMR as necessary.
• Adheres to prescribed service levels and goals to provide efficient service to patients.
• Provides patient education as needed.
• Informs patients of test results per Virginia Heart protocol.
• Works as a resuscitative team member in emergency situations when in the office setting.
• Upon successful completion of the Prescription Refill Authorization Competency Exam, authorizes prescription refills under direct supervision of the provider.
• Upon successful completion of the Anticoagulation Management Competency Exam, performs anticoagulation therapy management.

Requirements

• Successful completion of a Registered Nurse program.
• Current Virginia State Registered Nurse License in good standing or valid Compact State License with the ability to work in Virginia.
• Must be able to commit to a Full-time position.
• Minimum of 2-3 years of clinical experience in the management of cardiac patients preferred.
• Prior experience in a triage call center setting preferred.
• Excellent written and verbal communication skills as well as organizational skills.
• Strong ability to work independently and to multi-task in a fast-paced environment.
• Prior experience with the use of an Electronic Health Record (EHR), EPIC preferred.

Qualifications

• The telephone triage RN must successfully pass the prescription refill authorization, anticoagulation management and triage competency exam prior to working independently.
• Must reside within a 50-mile radius of work location.