Phone Triage Nurse

Responsibilities

• Triage patients over the telephone.
• Assesses and evaluates their concerns.
• This includes screening the illness, advising the patient in home self-care when appropriate and facilitating an office visit with physician when necessary.
• Responsible to decide and coordinate timeliness of visit i.e., emergency room, urgent, this week, next week, etc.
• Teach patients about diagnosis, treatment, medications and diet.
• Provides emotional support to patients and parents.
• Coordinates patients' needs with all other departments as needed.
• Completes all required paperwork and documents care rendered in all appropriate locations.
• Uses the electronic medical record to document patient care and to communicate with providers and other staff regarding same.
• Refills patient prescriptions adhering to principles of safety and medical knowledge.
• Assists staff members and stays current with procedures, policies, and protocols.
• Maintains patient confidentiality.

Requirements

• Current Massachusetts licensing and CPR certification required.
• Experience with phone triage in a group practice preferred.
• Electronic medical record knowledge.
• EClinicalWorks experience a plus.
• Weekend and holiday rotation required (1-2 per month).

Pay

$32.00 - $38.00 per hour.

Schedule

Full time and part time (3-5 days per week) positions available.

Benefits

N/A

Qualifications

N/A

Skills

N/A

Benefits

N/A

Equal Opportunity Employer

Acton Medical Associates, PC is an equal opportunity employer. AMA,PC does not discriminate on the basis of race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity, or any other characteristic protected by law.