Phone Triage Nurse

Physicians’ Primary Care of Southwest Florida is a premier physician-owned and managed practice with locations in Cape Coral, Fort Myers, and Lehigh Acres.

About the role

We are seeking a Full-Time Phone Triage Nurse (LPN) for our Adult division located in Cape Coral, FL.

Responsibilities

• Review daily provider-patient schedule with Clinical Coordinator and clinical team to prioritize triage to plan for an efficient flow of patient care.
• Triage daily patient phone calls in order of priority to ensure acute care needs are addressed by an appropriate health care professional in a timely manner.
• Perform medication prior authorizations.
• Assist patients in scheduling preventative services.
• Assist with patient education as needed.
• Assist in contacting patients with abnormal lab/test results and schedule follow-up as ordered by the providers when requested.
• Assist clinical staff as needed to avoid interruption of delivery of services to patients.
• Counsel patients regarding lab tests, medications, procedures, etc. as requested by physicians.
• Schedule referrals and appointments for specialized testing and procedures as requested.
• Perform general nursing care to patients.
• Administer prescribed medications and treatments in accordance with clinical standards.

Requirements

• A valid and current State of Florida license to Practical Nurse (LPN).
• Excellent attention to detail and the ability to record information accurately.
• Ability to handle all calls in a professional and compassionate manner.
• One year of clinical office experience or a combination of medical education and work experience.
• CPR certification or ability to obtain upon hire.

Benefits

• Health, dental, vision, disability, and life insurances.
• 401(k) with company match.
• Free financial advising.
• Paid Time Off (PTO).
• Paid holidays.
• Uniform allowances at hire and each anniversary.
• Company-paid CE courses with Relias.
• Reimbursement for position-required certifications and/or license.
• Employee Assistance Program (EAP).
• Employee Resource Assistance Program (ERAP).
• Discounted legal and document services.
• Milestone gifts.
• Employee appreciation events and gifts.

Physicians’ Primary Care of Southwest Florida has over 30 years of serving our Southwest Florida community with award-winning physicians and opportunities to advance and grow within our organization.