Telephone Nurse Triage

Responsibilities

• Provides care to patients in structured environments.
• Performs established nursing interventions using current clinical knowledge.
• Begins mentoring and supporting peers.
• Applies knowledge of disease processes and treatments.
• Demonstrates growing clinical judgment in patient care.
• Manages moderately complex cases.
• Identifies subtle changes in patient status and independently initiates appropriate interventions.
• Works with intermediate support.
• Manages care independently within established protocols.
• Explains care plans to patients and families.
• Participates in team discussions and interdisciplinary planning.

Requirements

• Completes all orientation and residency requirements.
• Performs routine virtual patient care independently, with guidance available.
• Provides remote assessment, basic triage, education, and care coordination via phone, video, messaging, and other virtual platforms.
• Uses foundational RN critical thinking to assess symptoms without in-person visualization, identify red flags, recognize subtle changes in patient-reported symptoms, and direct patients to the appropriate level of care per evidence-based protocols.
• Follows escalation pathways for urgent/emergent symptoms and escalates to senior staff/providers as appropriate.
• Accurately completes routine virtual tasks (symptom assessment, medication reconciliation, message triage, lab results, remote device setup/troubleshooting).
• Navigates EHR and virtual platforms proficiently.
• Documents accurately and maintains privacy/security standards.
• Demonstrates basic troubleshooting for common patient tech issues and supports patients in resolving them.
• Engages in orientation, training, and team-based learning activities to support growth and integration into the clinic team.

Qualifications

• Licenses Required: Current license to practice as a Registered Nurse in the State of Utah, or obtain one within 90 days of hire under the interstate compact if switching residency to State of Utah. Must maintain current Interstate Compact (multi-state) license if residency is not being changed to Utah. Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.
• Additional license requirements as determined by the hiring department.