Phone Triage Nurse

Responsible Duties

• Triage patient phone calls.
• Cover nurse messages when nurses are in clinic or out of the office.
• Provide patient education.
• Utilize critical thinking skills to distinguish between emergent and non-emergent care.
• Manage prescription refills.
• Maintain patient confidentiality at all times.
• Communicate with physicians/nurses/staff as needed.
• Practice teamwork, service, and respect for coworkers and patients.
• Accurately document in EMR symptoms and/or complaints, nursing assessment, advice provided and patient/caller response.
• Complete prior authorizations, FMLA/disability paperwork, and cardiac clearances.
• Schedule appointments and diagnostic testing as needed.
• Review and treat labs over the phone as needed.

Requirements

• Education: High school diploma. Active and unrestricted Registered Nurse License or LPN License.
• Experience: Minimum of one year work experience in a hospital or clinic setting. Critical care experience preferred but not required.
• Knowledge: Knowledge of basic computer skills, medical terminology, proper patient care, and OSHA/HIPAA regulations.
• Skills: Skill in appropriate use of universal precautions, safe workplace and confidentiality methods, health information management, taking vital signs and weights, and interpersonal interactions.
• Abilities: Ability to read, understand, and follow oral and written instructions, file materials correctly, establish and maintain effective work relationships, and understand patient education needs.