Nurse, Phone Triage

Triage RN- Brian Moran Cancer Center

Key Responsibilities:

• Provide detailed symptom assessments over the phone and via MyChart messages, including type, severity, duration, medications used, recent labs/imaging, and last treatment details.
• Identify treatment-related side effects and ensure patients are following prescribed instructions.
• Escalate concerns to appropriate providers as needed, based on clinical judgment.
• Utilize standardized documentation templates for consistent charting.
• Actively monitor and respond to phone calls, in-basket messages, and Five9 system throughout the entire shift.
• Ensure no duplication of work by taking the “baton” when addressing messages.
• Return all patient calls the same day unless waiting for a provider’s input.
• Follow refill protocols and assess if refill requests are appropriate prior to routing.
• Handle standard supportive care medications and hormone therapy refills based on guidelines.
• Ensure REMS medications include authorization numbers before routing to providers.
• Verify or schedule patient appointments when requested; avoid routing patients back into the call center loop.
• Route communication to the appropriate provider or care team for timely response and continuity of care.
• Symptom Management (Examples Include): Fever, nausea/vomiting, diarrhea, constipation, Neuropathy or hand-foot syndrome, Stomatitis and mucosal irritation.
• Patient Education: Educate patients on symptom management, when to escalate care, medication use, dietary support, and hydration.

Qualifications:

• Current RN license in the state of Illinois
• Minimum 2 years of nursing experience (oncology or triage preferred)
• Strong clinical assessment and critical thinking skills
• Proficiency in using EPIC
• Comfortable working independently in a high-paced, team-oriented environment

Preferred:

• OCN Certification
• Experience with Five9 or similar call management software
• Previous oncology nursing or infusion experience