Registered Nurse (RN) Onsite Telephone Triage-4p-12:30a

Responsibilities

• Answer escalated calls from families, hospital staff, nurses’ pharmacies, patients etc. and providers to begin assessing situation and gaining understanding of the patients' specific care needs and begin advising care.
• Triage inbound calls for multiple health care professionals and families and provide intervention (be it advise or dispatch).
• Demonstrate calm and attentive presence, expert administration of care and a unwavering spirit of compassion.
• Relay updated or new provider contact information to staff and management.
• Accurately document inbound/outbound patient information in agency’s EMR and associated systems.
• Provide a next level medical advice to supporting agents by being in a ready status in the Five9 system to assist.
• Perform other duties as assigned.

Requirements

• High School Diploma or Equivalent required.
• Graduate from an accredited school of professional nursing or a school accepted for candidacy status from an accrediting body.
• A Registered Nurse License (RN) in the State of Ohio.
• 2-4 years of clinical support of triage or call experience in medical setting.
• Prefer a minimum of 3 years recent clinical experience in a physician’s office, hospice or palliative care work, home health, critical care and or emergency room.
• Relevant experience includes direct patient triage, clinical phone triage, demonstrated excellence in clinical assessment using nursing process, or adult/pediatric nursing care in a physician or hospital setting.

Qualifications

• Excellent verbal and written communication skills.
• Excellent clinical judgment and decision-making skills.
• Ability to adapt to effectively handle stress and difficult situations.
• Ability to work with minimum direction and supervision.
• Strong attention to detail.
• Ability to work in a team environment.
• Proven ability to demonstrate excellent and strong empathic phone and verbal communication with active listening skills; necessary for customer focus and adapting to varying personality types.
• Ability to multitask, set priorities and manage time effectively; ability to listen, type and update records simultaneously.
• Proficient with computers.
• Familiar with EMR systems and practices.

Skills

• Compassion.
• Excellence.
• EQUALITY.
• INTEGRITY.
• Service.
• STEWARDSHIP.

Benefits

• Total Rewards Package to include Retirement, Health, Dental, Vision, voluntary benefits and Corporate Discounts.
• Tuition Assistance.
• Technology Package.

Conditions of Employment

• Compliance to Annual Flu Shot Policy or ability to provide exemption documentation.
• Provide an active auto insurance policy as a licensed driver in the State of Ohio with the proper level of coverage as directed.
• Provide an active driver’s license.
• Ability to provide proof of eligibility to work in the United States.

Details

• NOTE: The responsibilities of this position are described above, and they may be subject to change at any time due to reasonable accommodations or other reasons.
• This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.
• Applicants who may need reasonable accommodations to complete the application process may contact: Careers at Reserve Care 17876 St. Clair Ave. Cleveland, OH 44114 216.383.2222 or careers@hospicewr.org
• Reserve Care is an Equal Opportunity Employer - we recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.