Registered Nurse, Phone Triage (On-Site)

Duties/Responsibilities

• Respond to incoming patient calls and conduct telephone triage.
• Assess symptoms, determine acuity, and direct patients to the appropriate level of care.
• Schedule and coordinate patient appointments with clinic staff and providers.
• Provide patient education and care instructions within the RN scope of practice.
• Perform outreach for overdue labs, chronic disease follow-up, and care gaps.
• Complete and process patient forms (disability, school, insurance, etc.).
• Document patient interactions accurately and in a timely manner in the EMR.
• Communicate professionally and support teamwork across departments.
• Participate in workflow and quality improvement initiatives.

Required Skills/Abilities

• Strong clinical assessment and critical thinking skills.
• Excellent verbal and written communication.
• Strong interpersonal and customer service skills.
• Ability to work effectively in a fast-paced environment.
• Proficiency with Electronic Health Records; EPIC preferred.
• Ability to work with diverse and vulnerable patient populations.
• Excellent organizational, computer, and documentation skills.

Education And Experience

• Graduate of an accredited School of Nursing.
• Associate Degree in Nursing (ADN) required; Bachelor of Science in Nursing (BSN) strongly preferred.
• Minimum of three (3) years of nursing experience in acute care, outpatient, ambulatory, or primary care settings.
• Experience performing symptom assessment and/or telephone triage preferred.
• Experience supporting patients with chronic disease management preferred.
• Experience working with patients living with HIV/AIDS preferred.

Physical Requirements

• While performing the duties of this job, the employee is regularly required to stand, sit, walk, use hands to finger, handle, or feel;
• reach with hands and arms;
• talk and hear.
• The employee may occasionally need to stoop, bend, and lift or move up to 25 pounds.
• Specific vision requirements include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.