Telephone Triage Registered Nurse

We are looking for Bilingual (French and English) Registered Nurses to provide telehealth triage and health information to patients across Ontario. This is a virtual position where you will practice from your home, providing high-quality assessment, comfort, and care through phone and other virtual channels.

About the role

This is a virtual position, allowing you to practice within your scope from your own home office during scheduled work hours. You will work shift work including evenings, overnight, and weekends, with a variety of scheduling rotation options to choose from (part-time, full-time, shift length). Rotations repeat for predictability, and you can trade shifts with or give them away to peers.

Responsibilities

• Perform duties consistent with and within the scope of Registered Nursing practice, using a patient-centered, compassionate, and empathetic approach.
• Exercise clinical judgment in combination with protocols to arrive at appropriate dispositions, providing timely and accurate care to patients.
• Promptly complete confidential medical records as per documentation standards.
• Use decision support software to guide clinical decisions while applying sound clinical judgment to make final recommendations to patients via virtually-enabled communication channels (e.g., phone, computer).
• Communicate professionally, providing clear and concise information to patients and healthcare team members.
• Participate in and complete ongoing trainings and continuous quality improvement projects as required.

Requirements

• Registered Nurse in good standing with the College of Nurses of Ontario (CNO).
• Bilingual (French and English) with fluency in both oral and written skills.
• Must reside in Ontario.
• Minimum 2 years of Registered Nurse experience in recent triage and/or clinical experience in areas such as ER, mental health/psychiatry, behavioral health, ICU, or acute care.
• Strong listening and assessment skills, with the ability to remain empathetic and calm in stressful or emotionally charged situations.
• Exceptional customer service, communication, computer, and software skills.
• Ability to self-direct, self-organize, and accurately record required information.
• Ability to work independently as well as part of a team.
• Excellent organizational, interpersonal, and problem-solving skills.
• Well-developed customer service skills to effectively communicate with a diverse patient population.
• This role is physically demanding, requiring hand, arm, and shoulder dexterity, sensory ability, and frequent movement (standing, sitting).

Benefits

• Competitive total rewards package, including comprehensive benefits and pension.
• On-demand pay and car loan support.
• Supportive housing and exclusive staff perks.
• Education bursaries, tuition support, ongoing training, and mentorship.
• 24/7 leadership support to help you practice to full scope.
• Diverse roles and locations across Canada for career growth opportunities.
• Encouragement and support for innovation and process improvements.
• Subsidized RNAO (Registered Nurses’ Association of Ontario) memberships.

Pay

$35.00 - $39.00 per hour based on experience.

About SE Health

SE Health is a not-for-profit social enterprise with over 115 years of impact, advancing health with heart. We bring hope, happiness, and exceptional care to people and communities across Canada, leading with empathy, dignity, and purpose. We are an inclusive and supportive workplace offering competitive compensation, strong benefits, and real opportunities for growth.

If you require accommodations due to illness or disability, please contact Talent Acquisition at careers@sehc.com.