Regional Service Manager (Pump, Power & HVAC)

About the Role

We're hiring a Regional Service Manager for our Advanced Solutions rental facility in Billings, MT. This position will be responsible for leading a team of Heavy Equipment Maintenance Technicians (Mechanics).

Primary Responsibilities

• Oversee service operations across multiple locations within a specific region
• Ensure high-quality service delivery, managing service teams, and maintaining customer satisfaction
• Coordinate and supervise quality performance of equipment mechanics and service personnel
• Schedule repairs for customer and company owned rental equipment
• Maintain and nurture existing customer relationships to ensure 100% customer satisfaction with service and support
• Keep customers up-to-date about new or additional ways EquipmentShare can help improve their business
• Promptly respond to and resolve customer inquiries, requests, complaints or other communications
• Oversee employee training and development and maintaining a safe work environment
• Other duties, assigned as needed

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Skills and Qualifications

Required Skills/Abilities:

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Ideally three years of maintenance and service experience
• Strong interpersonal and problem solving skills
• Ability to travel up to 70% of the time required
• Adaptable to the fast pace of a growing company
• Ability to quickly educate about and stay up-to-date on the latest EquipmentShare products and services
• Competitive, but thrive in a team oriented environment
• Preference given to applicants with experience and/or background in the construction industry
• Knowledge of work planning, scheduling and other supervisory activities
• Superior customer service, teamwork and verbal/written communication skills

Education and Experience

• High School Diploma or Equivalent required
• Ideally three years of maintenance and service experience
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop and bend freely
• Ability to be in extreme weather conditions for a period of time
• Must be able to lift up to 50 pounds at times
• Must be able to travel frequently
• This is a safety sensitive position and any offer of employment will be contingent on passing a 10 panel drug screen

Benefits and Perks

• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Generous PTO + paid holidays
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year
• Career advancement, leadership training, and professional development opportunities
• Access to industry leading diagnostic tools