Service Manager (Pump, Power & HVAC)

About the role

At EquipmentShare, we’re hiring a Service Manager at our Advanced Solutions rental facility in Carlsbad, NM. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and is responsible for creating, assigning, and monitoring work orders, tracking machine service intervals, ordering parts, and diagnosing issues.

Primary Responsibilities

• Create, assign, and monitor work orders
• Track machine service intervals
• Order parts
• Diagnose issues using real-time data from hundreds of makes and models
• Coordinate and supervise quality performance of mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Other duties as assigned

Why EquipmentShare?

We’re a people-first company powered by cutting-edge technology. Our T3 platform supports your work, making it easier, safer, and more connected. We offer competitive compensation, a company profit sharing plan, full medical, dental, and vision coverage, a 401(k) with company match, generous PTO, and paid holidays. We also provide gym membership stipends, wellness programs, annual tool and boot reimbursements, and 16 hours of paid volunteer time per year.

Perks & Benefits

• Monthly Family Dinner Night
• Competitive compensation: base salary plus company profit sharing plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) with company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

About You

You want to be part of a team that’s not just changing an industry for the sake of change, but transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about the opportunity to grow within a fast-paced, mission-driven environment. You embrace change and continuous improvement, and you bring energy, effort, and optimism every day.

Skills & Qualifications

• Industry knowledge (rental industry or construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to fast-paced environment
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times

A Workplace For All

We believe the best solutions come from a team that reflects the world around us. We value different backgrounds, talents, and perspectives and want you to feel like you belong here — because you do. EquipmentShare is an EOE M/F/D/V. Employment is contingent on passing a background check. Additionally, some roles require passing a drug test, depending on the job responsibilities.