Service Manager (Pump, Power & HVAC)

About the role

At EquipmentShare, we’re hiring a Service Manager at our Advanced Solutions rental facility in Chicago, IL. This position will lead a team of Heavy Equipment Maintenance Technicians (Mechanics) and will use our tech to create, assign, and monitor work orders, track machine service intervals, order parts, and diagnose issues faster.

Primary Responsibilities

• Create, assign, and monitor work orders
• Track machine service intervals
• Order parts
• Diagnose issues using real-time data from hundreds of makes and models
• Coordinate and supervise quality performance of mechanics and service personnel
• Schedule repairs for customer and company-owned rental equipment
• Maintain and nurture existing customer relationships
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications
• Train and develop employees
• Maintain a safe work environment
• Perform other duties as assigned

Qualifications

• Industry knowledge (rental industry or related construction field)
• Innovative and dependable
• Three years of maintenance and service experience
• Strong interpersonal and problem-solving skills
• Adaptable to fast-paced environments
• Experience leading maintenance teams
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Benefits

• Monthly Family Dinner Night
• Competitive compensation: Base salary plus Company Profit Sharing Plan
• Company-provided truck
• Full medical, dental, and vision coverage for full-time employees
• 401(k) and company match
• Gym membership stipend + wellness programs (earn PTO and prizes!)
• Annual tool and boot reimbursements for those in applicable jobs
• Company events, food truck nights, and monthly team dinners
• 16 hours of paid volunteer time per year — give back to the community you call home
• Career advancement, leadership training, and professional development opportunities
• Access to industry-leading diagnostic tools

What We Offer

• A Workplace For All initiative
• Attracts, develops, and retains great people from all walks of life
• Values different backgrounds, talents, and perspectives

Requirements

• High school diploma, trade school certificate preferred
• Experience in field service, maintenance, and repair preferred
• Valid driver's license with acceptable driving record
• Must be at least 21 years old to operate company vehicle

Physical Requirements

• Must be able to move, stand, stoop, and bend freely
• Must be able to lift up to 50 pounds at times

Equal Opportunity Employer

EquipmentShare is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.