Regional Service Manager (Pump, Power & HVAC)

At EquipmentShare, we’re assembling the best team to transform an industry through innovative technology, real-time support, and a team that truly cares. We’re hiring a Regional Service Manager for our Advanced Solutions rental facility in Spokane, WA to lead a team of Heavy Equipment Maintenance Technicians (Mechanics).

Responsibilities

• Oversee service operations across multiple locations within a specific region.
• Ensure high-quality service delivery, manage service teams, and maintain customer satisfaction.
• Coordinate and supervise the quality performance of equipment mechanics and service personnel.
• Schedule repairs for customer and company-owned rental equipment.
• Maintain and nurture existing customer relationships to ensure 100% satisfaction and keep customers informed about new or additional services.
• Promptly respond to and resolve customer inquiries, requests, complaints, or other communications.
• Provide employee training and development while maintaining a safe work environment.
• Perform other duties as assigned.

About You

You want to be part of a team that’s transforming an industry to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work and are excited about growing within a fast-paced, mission-driven environment.

• See challenges as opportunities.
• Embrace change and continuous improvement.
• Bring energy, effort, and optimism every day.

Skills and Qualifications

• Industry knowledge (rental industry or related construction field).
• Three years of maintenance and service experience (preferred).
• Strong interpersonal and problem-solving skills.
• Ability to travel up to 70% of the time.
• Adaptable to a fast-growing company and able to quickly learn about EquipmentShare products and services.
• Competitive yet thrive in a team-oriented environment.
• Experience with work planning, scheduling, and other supervisory activities.
• Superior customer service, teamwork, and verbal/written communication skills.
• Preference given to applicants with a background in the construction industry.

Education and Experience

• High School Diploma or equivalent required.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Valid driver’s license with an acceptable driving record (must be at least 21 years old to operate a company vehicle).

Physical Requirements

• Must be able to move, stand, stoop, and bend freely.
• Able to work in extreme weather conditions for extended periods.
• Must be able to lift up to 50 pounds at times.
• Must be able to travel frequently.
• This is a safety-sensitive position; employment is contingent on passing a 10-panel drug screen.

Schedule

Monday to Friday, 7:00 AM to 5:00 PM

Pay

Salary range: $110,000–$120,000/year. Factors including past experience and location may affect final compensation rate.

Benefits

• Competitive compensation: Base salary plus Company Profit Sharing Plan.
• Company-provided truck.
• Full medical, dental, and vision coverage for full-time employees.
• 401(k) with company match.
• Generous PTO plus paid holidays.
• Gym membership stipend plus wellness programs (earn PTO and prizes).
• Annual tool and boot reimbursements for applicable jobs.
• Company events, food truck nights, and monthly team dinners.
• 16 hours of paid volunteer time per year.
• Career advancement, leadership training, and professional development opportunities.
• Access to industry-leading diagnostic tools.