Regional Property Manager - West Coast Portfolio (Chicago)

About the Role

The Regional Property Manager oversees the operational and financial performance of a growing portfolio of multifamily communities across California, Nevada, Chicago, and Washington. This role provides strategic leadership to Property Managers and onsite teams, ensuring operational excellence, financial performance, resident satisfaction, and compliance. As FLATS expands its West Coast presence—including multiple ground-up developments in Southern California—the Regional Property Manager will support new community openings, drive operational consistency, and build high-performing teams.

The ideal candidate thrives in a fast-paced environment, enjoys building relationships, and takes initiative without waiting for direction. Success requires collaboration, financial savvy, customer focus, and comfort working independently while staying connected with teams across multiple markets.

This is a hybrid position with a strong preference for candidates based in the Chicago area. Travel is essential and includes monthly visits throughout the portfolio, frequent day trips between San Diego, Las Vegas, Chicago, and Portland, and quarterly leadership meetings in Chicago. A company credit card is provided for all approved business travel expenses.

Responsibilities

• Portfolio Performance & Financial Management
  • Lead the operational and financial performance of a multifamily portfolio across California, Nevada, and Washington.
  • Develop and manage annual operating budgets and forecasts with a focus on maximizing NOI.
  • Analyze monthly financial performance, identify trends, and implement action plans to improve portfolio performance.
  • Review and approve operating expenses while maintaining high service standards and cost-effective operations.
  • Prepare owner reports, quarterly business reviews, and portfolio performance updates.
  • Identify, recommend, and oversee capital improvement projects that enhance property value and resident experience.
  • Support the successful lease-up and stabilization of newly developed communities.
• Operations
  • Conduct regular property inspections to ensure communities meet FLATS operational and brand standards.
  • Partner with maintenance and facilities teams to ensure preventative maintenance programs are executed effectively.
  • Ensure compliance with Fair Housing, ADA, OSHA, and all applicable federal, state, and local regulations.
  • Implement risk management initiatives that protect residents, employees, and company assets.
  • Monitor rent collections, delinquency, vendor performance, operational reporting, and property KPIs.
  • Oversee emergency response procedures and operational best practices across the portfolio.
• Leasing, Marketing & Resident Experience
  • Drive occupancy, revenue growth, leasing performance, and resident retention across the portfolio.
  • Analyze market trends, competitor performance, and pricing strategies.
  • Partner with Marketing to execute effective leasing and branding initiatives.
  • Support lease-up strategies for new developments while maintaining stabilized occupancy at existing communities.
  • Oversee resident retention initiatives and reputation management to enhance the overall resident experience.
• Leadership & Team Development
  • Recruit, coach, mentor, and develop Property Managers and onsite teams.
  • Foster a culture of accountability, collaboration, and continuous improvement.
  • Conduct regular performance evaluations and provide ongoing coaching and professional development.
  • Promote consistent training on company policies, procedures, and systems.
  • Build engaged, high-performing teams across geographically dispersed markets.
  • Lead by example through proactive communication, accountability, and a hands-on leadership approach.
• Client & Stakeholder Relations
  • Develop and maintain strong relationships with ownership groups, investors, and business partners.
  • Present financial and operational performance updates with confidence and professionalism.
  • Collaborate closely with Accounting, Marketing, Facilities, Asset Management, and Executive Leadership.
  • Represent FLATS professionally with clients, vendors, contractors, and community partners.

What Success Looks Like

• Portfolio occupancy, revenue, and NOI goals are consistently achieved.
• New developments successfully transition from construction through lease-up and stabilization.
• Property Managers and onsite teams are engaged, supported, and performing at a high level.
• Residents receive exceptional service, resulting in strong satisfaction and retention.
• Owners receive proactive communication, accurate reporting, and strategic recommendations.
• Operational standards remain consistent across all communities.
• The Regional Property Manager builds strong relationships across the organization, operates independently, and proactively contributes to team success.

Requirements

• Required
  • Active Real Estate License.
  • Minimum 3-5 years of multifamily property management experience, including experience managing multiple communities or a regional portfolio.
  • Strong financial acumen with experience managing budgets, forecasting, and driving NOI.
  • Demonstrated success leading, coaching, and developing onsite property management teams.
  • Excellent customer service, communication, organizational, and leadership skills.
  • Strong client relationship management experience.
  • Ability to work independently while managing multiple priorities across geographically dispersed communities.
  • Willingness and ability to travel regularly throughout the West Coast portfolio.
• Preferred
  • Nevada Real Estate License.
  • Experience supporting new construction, lease-up, or ground-up developments.
  • Experience managing properties across multiple states.
  • Experience working with institutional ownership groups or large multifamily operators.
  • Experience with Yardi preferred; experience with AppFolio or other property management software platforms is considered transferable.
  • Bachelor's degree in Business, Real Estate, or a related field.
  • Industry certifications such as CPM, CAPS, CAM, ARM, or HCCP.

Benefits

• Medical, dental, and vision insurance.
• 401(k) with employer match.
• Paid time off (PTO).

Why FLATS

• Competitive compensation.
• Performance incentives.
• Technology-forward culture.
• Professional development and career growth opportunities.