Regional Property Manager - Affordable portfolio

About the Role

ResProp Management is a multi-family property management company serving people, community residents, and owners. Founded in 2010, we have grown to over 20,000 units and continue to grow daily. We are building a tech-forward property management service that will recreate real estate and change the industry.

What You'll Be Doing

• Providing best in class operational performance and zealous service to owners
• Owning the takeover process and assuming operational control of the asset after close
• Promoting operational efficiencies by monitoring and providing training on property management software platforms (Resman, Coupa, etc.)
• Developing operating budgets annually, forecasting rental income, revenues, operating expenses, and capital projects
• Providing operational support and training to Property Managers with regular reviews/reports on operating/capital financials, occupancy forecasts, and other relevant business activities
• Communicating regularly with support function leads and leadership in developing new and innovative best practices
• Working with Regional Maintenance Directors to establish vendor relationships and pricing, executing preventative maintenance plans, and training maintenance teammates on cost mitigation and work order response
• Working with your Regional Maintenance Director to provide capital improvement suggestions for the future of the sites
• Monitoring all proposals and contracts for large projects at sites and checking work in progress; ensuring proper contract approvals are implemented
• Knowing the market for each property and visiting property competitors on a regular basis
• Ensuring that all resident complaints are handled appropriately and timely
• Maintaining knowledge of project based affordable housing programs
• Ensuring effectiveness of staff through ongoing training, coaching, counseling, and guidance in compliance with ResProp training benchmarks
• Dealing effectively and consistently with performance problems; documenting adequately, communicating with direct supervisor and HR, and terminating appropriately when necessary
• Ensuring all counseling forms, written evaluations, and salary requests are provided for review to the Regional Vice President or Senior Vice President and delivered to the Human Resource department
• Reviewing all timesheets and ensuring hours indicated are correct, vacation and sick time reported, and hours are approved
• Promoting harmony and quality job performance of staff through support and effective leadership
• Achieving the highest possible net operating income through implementation of effective cost control and revenue & leasing improvement; identifying trends and recommending strategies and adjustments
• Working with your Property Managers to develop yearly operating budgets/forecasts
• Ensuring property closeout is completed on time and ownership financial reports are accurate
• Working with your Property Manager and Marketing team to provide marketing strategies to generate rentals
• Ensuring staff leasing techniques are effective in obtaining secured leases, follow up procedures met, signing/documentation of leases, and reporting systems are accurate and up to date
• Effectively showing, leasing, and moving in prospective residents
• Managing excellent customer service and monitoring service request turnaround and responsiveness of maintenance staff
• Maintaining property appearance and ensuring repairs are noted and completed on a timely basis (requiring regular property inspections and tours)
• Completing the quarterly RM audits as directed

Requirements

• At least 5-7 years of 3rd party property management experience as a manager at sites with affordable programs (LIHTC, PFC, PBV, etc.)
• At least 2+ years experience as 3rd party multi-site manager or area manager
• Long term focus and desire to work in a fast-paced, growing organization
• Bachelor's degree from 4-year accredited university required
• A laptop to use for work purposes

Benefits

• Competitive salary
• Medical, Dental, & Vision Benefits
• 401(k) retirement plan
• Competitive Paid Time Off
• Discounted rent at any properties owned by ResProp Management
• Opportunities for Profit Sharing