Regional Property Manager - Affordable

Under the direction of the Vice President of Operations and Sr. Vice President of Operations, the Regional Manager is responsible for all operations of an apartment portfolio, with an emphasis on optimizing revenue and NOI, preserving assets, creating and enforcing policy for operational efficiency, developing team members, and fostering a positive work environment.

Responsibilities

• Financial
  • Manage portfolio financial performance by creating and achieving annual operating budgets, monitoring expense control, and analyzing monthly Profit and Loss Statements to implement improvement strategies.
  • Provide budget guidelines for income and expense benchmarks, turnover expenses, staffing levels, rent increase percentages, and other strategies.
  • Monitor and recommend revenue plans, delinquencies, deposit procedures, resident reimbursements, and processing of payables.
  • Examine turnover procedures for damage assessment, turnover costs, and fees associated with security deposit statements.
  • Recommend capital improvements and deferred maintenance, ensuring tasks are completed on time and within budget.
  • Approve property invoices and ensure correct processing of property checks.
  • Review delinquency weekly, including detailed reports, and coach Community Managers on collection actions and training.
  • Monitor filings to attorneys and FCO for collections.
  • Prepare all reports, analysis, and budgets accurately and timely, conveying information to owners.
  • Review AME checklists and Monthly Accrual Checklists for compliance.
  • Maintain working knowledge of MRI, Boston Post, or Yardi, and assist Property Managers with related questions.
  • Ensure timely processing and approval of invoices through AVID by all team members.
• Marketing
  • Review weekly or bi-weekly marketing surveys to verify accuracy.
  • Develop and implement sales and marketing plans to maximize rents.
  • Monitor, direct, and regulate leasing activity and market rates to maximize occupancy.
  • Review proposed rent increases and market rents monthly, advising Community Managers on pricing strategy.
  • Develop and implement rent renewal strategies.
  • Lead lease-up efforts with support from the Marketing Manager.
  • Maintain in-depth knowledge of the market, trends, and demographics to gain a competitive edge.
  • Support leasing and property staff to sustain at least 85% average on all shops.
  • Monitor Craig’s List, Vis-Call, and other marketing tools to maximize leasing programs.
  • Ensure compliance with Fair Housing regulations.
  • Review and implement leasing bonus specials and concessions as necessary.
• Service Operations
  • Personally inspect each property monthly, including grounds, common areas, models, and market-ready units.
  • Identify deferred maintenance, major repairs, and capital improvements to enhance property performance.
  • Assist Property Managers in obtaining competitive bids and proposals for work and services.
  • Examine turnover procedures for quality and timely completion of finished units, implementing changes as needed.
  • Assist Community Managers, Maintenance Managers, and Regional Maintenance Managers on capital improvement and deferred maintenance projects.
  • Monitor contractor work and report findings to the RSM.
  • Ensure each property has an effective and proactive safety program.
• Administrative
  • Implement all policies and procedures in the Kettler P&P Manual and ensure compliance.
  • Review bid summaries, service contracts, vendor information, and insurance documentation.
  • Attend staff and safety meetings for each property in the portfolio regularly.
  • Produce quarterly written property inspections and determine appropriate actions.
  • Standardize all property operations and initiate changes as needed.
  • Assist in the development and acquisition of new communities.
  • Review and assess property workers' compensation and safety standings, recommending action plans to reduce injuries and claims.
  • Ensure compliance with terms of 3rd party management agreements.
  • Ensure compliance with LIHTC, ADU, Section 8, or other government requirements.
• Personnel Development
  • Interview and assist in the selection of Community Managers, Assistant Community Managers, and Maintenance Managers.
  • Approve all new hires, status changes, and terminations of property staff.
  • Assist and advise on coaching or action plans for team members, with an active role for Maintenance Managers.
  • Review compensation changes and obtain AVP approval.
  • Review and evaluate all property positions.
  • Provide staff leadership and supervision to motivate employees and create high morale.
  • Train and supervise Sr. Community Managers, Community Managers, Maintenance Managers, and other property team members.
  • Coach and mentor Senior Community Managers and Community Managers, recommending future training needs.
  • Meet with Property Managers weekly to discuss marketing, vacancies, budgets, personnel, maintenance, and other issues.
  • Provide ongoing feedback to team members and support the Training Director with career development.
  • Monitor employee e-time scheduling, missed punch forms, and review overtime to keep it at a minimum.
  • Review all employee shops and evaluations.
  • Prepare and conduct property meetings to review new policies, procedures, property objectives, and problem-solving.
  • Conduct regular employee one-on-one meetings.
  • Attend all Kettler training classes.
• Miscellaneous
  • Seek, identify, and implement creative programs to increase property value.
  • Lead due diligence projects for property acquisitions or dispositions.
  • Assist with feasibility studies of new acquisitions or development, including site evaluation, financial analysis, and marketing plans.
  • Establish relationships in the real estate industry to benefit Kettler.
• Customer Service
  • Ensure consistent, high-standard customer service (both resident and client) that exceeds expectations.
  • Establish benchmarks to monitor and measure customer satisfaction.
  • Work with clients to ensure clear understanding of their goals and objectives, ensuring they are met.

Qualifications

• BA or BS degree or CPM, with 5 years of multi-site experience required.
• Three years’ experience in direct supervision of management staff of three or more.
• Three years of experience managing Conventional, LIHTC, HOPE IV, Tax-exempt Bonds, and Subsidized Housing.
• Excellent knowledge of eviction law, Fair Housing, and other legal issues affecting property management.
• Strong computer skills, including Microsoft Word, Excel, Outlook, and MRI.
• Lease-up and LIHTC experience highly preferred.
• Ability to walk apartments and grounds, including steps and climbing stairs.
• Occasionally requires lifting 20 pounds or less.

Pay

$125,160 annually

Benefits

• Paid Time Off
• Health, Dental, and Vision insurance
• Life Insurance
• Prescription coverage
• Tax-Advantaged Spending Accounts (HSA or FSA)
• 401(k) retirement plan with company match