Regional Manager - Ohio and Indiana

Key Responsibilities

• Recruit, hire, train, mentor, and supervise Property Managers and site-level personnel
• Conduct performance evaluations and support employee development
• Foster a culture of accountability, teamwork, professionalism, and resident-focused service
• Approve hiring, personnel status changes, and terminations for on-site staff

Property Operations & Compliance

• Ensure compliance with HUD, LIHTC, Fair Housing, and other applicable regulations
• Conduct property audits and operational reviews to ensure adherence to company standards
• Monitor leasing activities, occupancy trends, waiting lists, and certification processes
• Resolve resident relations concerns and support corrective action plans when necessary
• Complete quarterly Property Audit Checklists (PAC) for assigned communities

Financial Management

• Oversee annual operating and capital budget preparation
• Monitor property financial performance and recommend strategies for improvement
• Review and approve expenditures within established guidelines
• Aid in contract negotiations, renewals, and vendor management
• Prepare quarterly portfolio performance summaries

Asset Preservation & Performance

• Ensure communities are maintained to company standards both inside and out
• Monitor REAC scores, Management and Occupancy Reviews (MOR), and state agency inspections
• Support marketing initiatives designed to maximize occupancy and revenue
• Collaborate with Asset Management to optimize rent implementation and revenue opportunities

Portfolio Administration

• Manage annual contract renewals for assigned communities
• Oversee implementation of approved rent increases for HUD and LIHTC properties
• Assist with project-based voucher renewal submissions
• Coordinate staffing and operational setup for newly acquired or developed communities
• Develop and update property management forms, manuals, reports, and training materials

Resident Experience & Mission Focus

• Promote a culture of dignity, respect, and service for all residents
• Ensure resident concerns are addressed promptly and appropriately
• Report compliance issues, safety concerns, and allegations of abuse or misconduct immediately
• Support and implement National Church Residences initiatives accurately and on time

Qualifications

• Minimum of five years of property management experience
• At least two years of on-site property management experience
• Previous supervisory or multi-site management experience preferred
• Affordable housing experience strongly preferred