Regional Assistant

Key Responsibilities

• Manage accounts receivable by processing invoices, applying payments (ACH, credit card, check), and reconciling accounts.
• Monitor aging reports, follow up on outstanding balances, and support the Regional Director in achieving collection goals.
• Maintain accurate billing records and ensure compliance with company financial procedures.
• Set up new customer accounts and ensure accurate documentation and onboarding.
• Log and track customer complaints, coordinating with operations for timely resolution.
• Maintain organized franchisee files, reports, and performance records.
• Serve as a professional and responsive point of contact for clients and franchisees via phone, email, and in-person.
• Support the Regional Director with scheduling, reporting, and day-to-day office needs.
• Order supplies, manage vendors, and ensure the office is fully equipped to support staff and franchisees.
• Draft correspondence, prepare reports, and update records to support office operations.
• Assist with organizing regional meetings, events, and training sessions.
• Cover special projects and assignments by setting objectives, tracking progress, and collaborating with team members.
• Provide administrative and logistical support for regional initiatives and corporate directives.
• Contribute to a positive, team-oriented office culture by supporting communication and collaboration across departments.

What success looks like

Strong organizational skills, attention to detail, and the ability to balance accounting tasks with administrative responsibilities — while maintaining a professional and responsive presence for clients, franchisees, and internal teams.

What We're Looking For

• 2+ years of experience in accounting, administrative, or office support.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and general office software.
• Knowledge of cash application, invoicing, billing, and collections.
• Strong organizational skills with attention to detail and accuracy.
• Able to multitask and prioritize in a fast-paced office.
• Excellent customer service and communication skills (verbal and written).
• Professional, articulate phone presence with strong follow-up skills.
• Dependable, resourceful, and proactive problem solver.

Location and Environment

This position is based at our Jani-King St. Louis Regional Office, located at: 11960 Westline Industrial Dr, Suite 363 St. Louis, MO 63146. You'll work fully onsite in a professional office setting. The position combines daily administrative responsibilities with direct collaboration across the St. Louis region.