Regional ANTHC Liaison - Nome

About the role

The Alaska Native Tribal Health Consortium (ANTHC) is seeking a Regional Liaison to manage communication and support patients in their respective regions. This role serves as a key point of contact for patients, providers, and other stakeholders.

Responsibilities

• Collaborate with the Tribal Partner in the region to develop processes and solutions to improve and enhance referral visits to ANMC.
• Identify as the regional liaison to the Consortium, be the local resource for questions and concerns with direct contact to ANTHC/ANMC to quickly resolve issues that may arise, and facilitate communication from ANTHC to the appropriate Tribal Partner's personnel when requested.
• Communicate with ANMC providers, case managers, and regional healthcare organizations to ensure patient appointments, travel arrangements, referrals, lodging, transportation, and other logistical matters are completed.
• Facilitate interaction and communication with health care staff and providers.
• Track patient follow-up and care coordination.
• Communicates with other departments at ANTHC to coordinate as needed.
• Utilizes a tracking system to maintain an appropriate database of issues requiring follow-up and assures appropriate follow-up of customer-owners.
• Confirm insurance eligibility, communicate and coordinate with ANTHC Health Benefits Specialists to assist patients with applying for benefits and keeping insurance information current.
• Provide outreach education to patients. Make sure patient education materials are distributed in the clinics.
• Identifies and develop relationships with the Tribal Partner's personnel; offer educational sessions to inform their personnel of the field office role and services and to encourage utilization of the Field office services.
• Proactively looks for ways to support the Tribal Partner when not busy with other ANTHC responsibilities.
• Trains and builds relationships with Patient Navigators and other Field Managers (in and out of region).
• Proactively connect with ANTHC staff traveling to the region to inform them of issues being resolved or requests.
• Promote educational opportunities to expose both village school students and other residents to potential careers and opportunities they can pursue and resources available through ANTHC.
• When requested, collaborates with the Tribal Partner to resolve issues with Video Teleconferences (VTC) appointments between ANMC and the patients.
• Maintain appropriate records and prepares reports as required.
• Performs other duties as assigned.

Qualifications

• Non-supervisory - One (1) year relevant professional work experience in community health or case management.
• Associates Degree in business or related field. Progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.
• Training or experience specific to the scope of position and responsible programs is highly preferred.

Skills

• Demonstrated knowledge of the Alaska Tribal Health System, including service delivery, travel pattern and referral systems.
• Knowledge of Alaska Natives, Alaska Native cultures and rural Alaska.
• Knowledge of state, federal, and Tribal health care programs.
• Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.
• Knowledge of customer service concepts and practice.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Skilled in patient education and outreach.
• Skilled in working with a clinical care team.
• Skilled in using video teleconference equipment, or ability to learn technical skills.
• Skilled in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, case managers, health educators.
• Skilled in assessing and prioritizing multiple tasks, projects and demands.
• Skilled in operating a personal computer utilizing a variety of software applications and platforms.

Benefits

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b). 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• Licenses and certifications reimbursed and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.