Regional ANTHC Liaison - Dillingham

About the role

The Alaska Native Tribal Health Consortium (ANTHC) is seeking a Regional Liaison to manage communication and provide support to patients in the region. This role involves patient navigation, liaison duties, and coordination with ANMC/ANTHC.

Responsibilities

• Collaborate with the Tribal Partner to improve referral visits to ANMC.
• Identify as the regional liaison, providing local support and resolving issues.
• Communicate with ANMC providers, case managers, and healthcare organizations.
• Track patient follow-up and care coordination.
• Coordinate with other ANTHC departments as needed.
• Utilize a tracking system to maintain records and prepare reports.
• Communicate with ANTHC Health Benefits Specialists to assist with insurance.
• Provide outreach education and distribute patient education materials.
• Develop and maintain relationships with Tribal Partner personnel.
• Train and build relationships with Patient Navigators and Field Managers.
• Inform ANTHC staff about ongoing issues or requests.
• Promote educational opportunities to expose residents to potential careers and resources.
• Collaborate with the Tribal Partner to resolve VTC appointment issues.

Requirements

• Demonstrated knowledge of the Alaska Tribal Health System, including service delivery, travel patterns, and referral systems.
• Knowledge of Alaska Natives, Alaska Native cultures, and rural Alaska.
• Knowledge of state, federal, and Tribal health care programs.
• Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.
• Knowledge of customer service concepts and practices.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Skills in patient education and outreach.
• Skills in working with a clinical care team.
• Skills in using video teleconference equipment or ability to learn technical skills.
• Skills in working with and communicating effectively with various professional and skill levels.
• Ability to assess and prioritize multiple tasks, projects, and demands.
• Proficiency in using a personal computer and software applications.

Qualifications

• Associates Degree in business or related field.
• Non-supervisory - One (1) year relevant professional work experience in community health or case management.
• Medical terminology education preferred.

Additional Requirements

• May be required to sign a release annually for ANTHC to obtain a current driving record.
• Must possess valid Driver’s License.
• Must have a clean driving record as defined by ANTHC's insurance requirements.
• Must have reliable transportation.