Regional ANTHC Liaison - Juneau

About the role

The Alaska Native Tribal Health Consortium (ANTHC) is seeking a Regional Liaison to manage communication and support patients in their respective regions. This role involves providing patient navigation services, facilitating communication between ANTHC and Tribal Partners, and promoting educational opportunities.

Responsibilities

• Collaborate with the Tribal Partner to develop processes and solutions to improve referral visits to ANMC.
• Identify as the regional liaison to the Consortium, serving as the local resource for questions and concerns with direct contact to ANTHC/ANMC.
• Communicate with ANMC providers, case managers, and regional healthcare organizations to ensure patient appointments, travel arrangements, referrals, lodging, transportation, and other logistical matters are completed.
• Facilitate interaction and communication with health care staff and providers.
• Track patient follow-up and care coordination.
• Communicate with other departments at ANTHC to coordinate as needed.
• Utilize a tracking system to maintain an appropriate database of issues requiring follow-up and assure appropriate follow-up of customer-owners.
• Confirm insurance eligibility, communicate, and coordinate with ANTHC Health Benefits Specialists to assist patients with applying for benefits and keeping insurance information current.
• Provide outreach education to patients and ensure patient education materials are distributed in clinics.
• Identify and develop relationships with the Tribal Partner's personnel; offer educational sessions to inform their personnel of the field office role and services and to encourage utilization of the Field office services.
• Proactively look for ways to support the Tribal Partner when not busy with other ANTHC responsibilities.
• Train and build relationships with Patient Navigators and other Field Managers (in and out of region).
• Proactively connect with ANTHC staff traveling to the region to inform them of issues being resolved or requests.
• Promote educational opportunities to expose both village school students and other residents to potential careers and opportunities they can pursue and resources available through ANTHC.
• Collaborate with the Tribal Partner to resolve issues with Video Teleconferences (VTC) appointments between ANMC and the patients.
• Maintain appropriate records and prepare reports as required.

Requirements

• Non-supervisory - One (1) year relevant professional work experience in community health or case management.
• Associates Degree in business or related field, or progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.
• Knowledge of Alaska Tribal Health System, including service delivery, travel pattern, and referral systems.
• Knowledge of Alaska Natives, Alaska Native cultures, and rural Alaska.
• Knowledge of state, federal, and Tribal health care programs.
• Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.
• Knowledge of customer service concepts and practice.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Skilled in patient education and outreach.
• Skilled in working with a clinical care team.
• Skilled in using video teleconference equipment, or able to learn technical skills.
• Skilled in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, case managers, health educators.
• Demonstrated skill in assessing and prioritizing multiple tasks, projects, and demands.
• Demonstrated skill in operating a personal computer utilizing a variety of software applications and platforms.

Skills

• Knowledge of Alaska Tribal Health System, including service delivery, travel pattern, and referral systems.
• Knowledge of Alaska Natives, Alaska Native cultures, and rural Alaska.
• Knowledge of state, federal, and Tribal health care programs.
• Knowledge of state, federal, and public/private insurance, including Medicaid/Medicare.
• Knowledge of customer service concepts and practice.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Skilled in patient education and outreach.
• Skilled in working with a clinical care team.
• Skilled in using video teleconference equipment, or able to learn technical skills.
• Skilled in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, case managers, health educators.

Benefits

ANTHC offers a competitive and comprehensive Benefits Package for all Benefit Eligible Employees, which includes:

• Medical Insurance provided through the Federal Employee Health Benefits Program as a Tribal Employee, with over 20 plans and tiers.
• Cost-Share Dental and Vision Insurances.
• Discounted Pet Insurance.
• Retirement Contributions with Pre-Tax or Roth options into a 403(b).
• 401(a) ANTHC Retirement Plan: After one year of employment, ANTHC will begin making matching contributions of up to 5% of your eligible pay, based on your own contributions. In addition, you may be eligible for an annual discretionary contribution of up to 3% from the employer.
• Paid Time Off starts immediately, earning up to 6 hours per pay period, with paid time off accruals increasing based on years of service.
• Eleven Paid Holidays.
• Paid Parental Leave or miscarriage/stillbirth eligibility after six months of employment.
• Basic Short/Long Term Disability premiums, Accidental Death and Dismemberment (AD&D) Insurance, and Basic Life Insurance are covered 100% by ANTHC, with additional options for Short-Term Disability Buy-Up Coverage and Voluntary Life for yourself and your family members.
• Flexible Spending Accounts for Healthcare and Dependent Care.
• Ancillary Cash Benefits for accident, hospital indemnity, and critical illness.
• On-Site Child Care Facility with expert-designed classrooms for early child development and preschool.
• Employee Assistance Program with support for grief, financial counseling, mental/emotional health, and discounted legal advice.
• Tuition Discounts for you and your eligible dependents at Alaska Pacific University.
• On-Site Training Courses and Professional Development Opportunities.
• Licenses and certifications reimbursed and occupational insurance for medical staff.
• Gym Access to Alaska Pacific University includes a salt water pool, rock climbing, workout gym, and steep discounts for outdoor equipment rentals.
• Emergency Travel Assistance.
• Education Assistance or Education leave eligibility.
• Discount program for travel, gym memberships, amusement parks, and more.