Regional Liaison

Accountabilities

• Collaborate with the Tribal Partner in the region to develop processes and solutions to improve and enhance referral visits to ANMC.
• Identify as the regional liaison to the Consortium, be the local resource for questions and concerns with direct contact to ANTHC/ANMC to quickly resolve issues that may arise, and facilitate communication from ANTHC to the appropriate Tribal Partner's personnel when requested.
• Communicate with ANMC providers, case managers and regional healthcare organizations to ensure patient appointments, travel arrangements, referrals, lodging, transportation, and other logistical matters are completed.
• Facilitate interaction and communication with health care staff and providers. Track patient follow-up and care coordination.
• Communicates with other departments at ANTHC to coordinate as needed. Utilizes a tracking system to maintain an appropriate database of issues requiring follow-up and assures appropriate follow-up of customer-owners.
• Confirm insurance eligibility, communicate and coordinate with ANTHC Health Benefits Specialists to assist patients with applying for benefits and keeping insurance information current.
• Provide outreach education to patients. Make sure patient education materials are distributed in the clinics.
• Identifies and develop relationships with the Tribal Partner’s personnel; offer educational sessions to inform their personnel of the field office role and services and to encourage utilization of the Field office services.
• Proactively looks for ways to support the Tribal Partner when not busy with other ANTHC responsibilities.
• Proactively connect with ANTHC staff traveling to the region to inform them of issues being resolved or requests.
• Promote educational opportunities to expose both village school students and other residents to potential careers and opportunities they can pursue and resources available through ANTHC
• When requested, collaborates with the Tribal Partner to resolve issues with Video Teleconferences (VTC) appointments between ANMC and the patients.
• Maintain appropriate records and prepares reports as required.

Education, Certifications, and Licenses Required

• Associates Degree in business or related field.
• Progressively responsible customer service, travel experience, or related work may be substituted on a year-by-year basis for the college education.
• Must possess valid Driver’s License and clean driving record.
• Must have reliable transportation.

Experience Required

• Non-supervisory - One (1) year relevant professional work experience in community health or case management.

Knowledge, Skills & Abilities

• Demonstrated knowledge of the Alaska Tribal Health System, including service delivery, travel pattern and referral systems.
• Knowledge of Alaska Natives, Alaska Native cultures and rural Alaska.
• Knowledge of state, federal, and Tribal health care programs.
• Knowledge of state, federal and public/private insurance, including Medicaid/Medicare.
• Knowledge of customer service concepts and practice.
• Knowledge of basic medical terminology and clinic systems.
• Knowledge of the Privacy Act of 1974 and HIPAA Privacy Rule Act of 1966.
• Skill in patient education and outreach.
• Skill in working with a clinical care team.
• Skill in using video teleconference equipment, or ability to learn technical skills.
• Skill in working with and communicating effectively with a variety of professional and skill levels; such as medical providers, case managers, health educators.
• Demonstrated skill in assessing and prioritizing multiple tasks, projects and demands.
• Demonstrated skill in operating a personal computer utilizing a variety of software applications and platforms.

Required Certifications

• If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!