REGIONAL OFFICE LIAISON

About the role

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist III, to function as Regional/Administrative Office Liaison, who will:

Responsibilities

• Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at FIA Center Operations meetings sharing the outcomes verbally and in written form;
• Assist in the daily functions and operations of several Benefit Access Centers and Food Stamp sites, monitoring the conduct and follow-up of application interviews to ensure that financially eligible individuals receive public assistance in a timely manner as mandated by legal regulatory requirements.
• Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information and providing information on Welfare Reforms initiatives.
• Review and control written complaints from various sources including the Commissioner, Deputy Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received from various Benefit Access Centers.
• Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance; follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair Hearing Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advice the Benefit Access Centers of corrective action.
• Make frequent and regular visits to the Benefit Access Centers and Food Stamp sites to conduct studies in every area of activity to determine whether the activities are conducted efficiently and effectively and in accordance with established policy and procedure; conduct audits designed to measure target areas; inform the Regional Manager and participates in the development of corrective action plans and follow-up studies to ensure that the problem has been corrected.
• Provide technical support to the Center Managers in order to help improve performance and productivity in the Benefit Access Centers, with emphasis on Quality Control and Error Reduction; ensure that mandated re-determinations of financial eligibility are completed within the appropriate timeframes.
• Participate in the training of staff in the proper interpretation and application of agency policies and procedures; maintain necessary controls and records to assure that public assistance determinations are consistent with applicable laws, regulations and policies.

Requirements

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:
  • a) client services.
  • b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience working as a Benefits Opportunity Specialist; or
  • a baccalaureate degree from an accredited college; plus eighteen months of full time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Qualifications

• At least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Skills

• Ability to represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day-to-day administration of FIA Benefit Access Centers and Food Stamp operations.
• Experience in client services and employment planning/counseling services involving job development, skills assessment, and employment placement or other economic opportunity programming.
• Knowledge of Fair Hearing compliance activities and ability to monitor and follow up on outstanding cases.
• Ability to conduct studies and audits to ensure efficient and effective operations and to develop corrective action plans.
• Experience in training staff and maintaining necessary controls and records to ensure consistency with applicable laws, regulations, and policies.

Benefits

Not specified

Pay

Not specified

Schedule

Monday - Friday 9:00am - 5:00pm

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• New York City Residency is not required for this position.

Additional Information

• Public Service Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.
• Residency Requirement: New York City Residency is not required for this position.

Minor Metadata

Job ID: 775507
Posted until: 2026-08-21
Title code: 56316
Civil service title: ASSOCIATE BENEFITS OPPORTUNITY
Title classification: Competitive-1
Business title: REGIONAL OFFICE LIAISON
- Experienced (non-manager)
Job level: 03
Number of positions: 1
Work location: 4 World Trade Center