REGIONAL LIAISON

About the role

The Family Independence Administration (FIA) is recruiting for one (1) Associate Benefits Opportunity Specialist III, to function as Regional/Administrative Office Liaison.

Responsibilities

• Represent and assist the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager in the day-to-day administration of FIA Benefit Access Centers and Food Stamp operations.
• Represent the Deputy Commissioner or Assistant Deputy Commissioner or Regional Manager at FIA Center Operations meetings sharing the outcomes verbally and in written form; assist in the daily functions and operations of several Benefit Access Centers and Food Stamp sites, monitoring the conduct and follow-up of application interviews to ensure that financially eligible individuals receive public assistance in a timely manner as mandated by legal regulatory requirements.
• Respond to inquiries from Legal Services, Council Members and Advocates, obtaining information and providing information on Welfare Reforms initiatives.
• Review and control written complaints from various sources including the Commissioner, Deputy Commissioner, and the Correspondence Complaint Unit; edit responses to complaints received from various Benefit Access Centers.
• Monitor Fair Hearing compliance activities; prepare weekly updates of fair hearing compliance; follow up on outstanding cases; scan Welfare Management System (WMS) inquiries and Fair Hearing Information System (FHIS) for completion of Fair Hearing decisions; identify errors and advise the Benefit Access Centers of corrective action.
• Make frequent and regular visits to the Benefit Access Centers and Food Stamp sites to conduct studies in every area of activity to determine whether the activities are conducted efficiently and effectively and in accordance with established policy and procedure; conduct audits designed to measure target areas; inform the Regional Manager and participate in the development of corrective action plans and follow-up studies to ensure that the problem has been corrected.
• Provide technical support to the Center Managers in order to help improve performance and productivity in the Benefit Access Centers, with emphasis on Quality Control and Error Reduction; ensure that mandated re-determinations of financial eligibility are completed within the appropriate timeframes.
• Participate in the training of staff in the proper interpretation and application of agency policies and procedures; maintain necessary controls and records to assure that public assistance determinations are consistent with applicable laws, regulations and policies.

Requirements

• A four-year high school diploma or its educational equivalent, and three years of full-time satisfactory experience working directly in social/human services or a related setting, providing either:
• a) client services.
• b) employment planning/counseling services which involves job development, skills assessment, and employment placement or other economic opportunity programming.
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience working as a Benefits Opportunity Specialist; or
• A baccalaureate degree from an accredited college; plus eighteen months of full-time satisfactory experience as described in one (1) above.
• College credit from an accredited college may be substituted for this experience on the basis of 60 semester credits for 9 months of the work experience described above. However, all candidates must have at least 18 months of full-time satisfactory experience working as a Benefits Opportunity Specialist or performing social/human services work as described in one (1) above.

Qualifications

• Experienced (non-manager)
• Competitive-1
• Regionals/Liaisons

Skills

• Ability to represent and assist in the day-to-day administration of FIA Benefit Access Centers and Food Stamp operations.
• Ability to respond to inquiries from Legal Services, Council Members and Advocates, obtain and provide information on Welfare Reforms initiatives.
• Ability to monitor Fair Hearing compliance activities, prepare updates, and follow up on outstanding cases.
• Ability to make frequent and regular visits to Benefit Access Centers and Food Stamp sites to conduct studies and develop corrective action plans.
• Ability to provide technical support to Center Managers and train staff in proper interpretation and application of agency policies and procedures.

Benefits

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Pay

Commensurate with experience

Schedule

Monday - Friday 9:00am - 5:00pm

Additional Information

• The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.
• New York City Residency is not required for this position

Job ID

783450

Posted until

2026-08-16

Title code

56316

Civil service title

ASSOCIATE BENEFITS OPPORTUNITY

Title classification

Competitive-1

Business title

REGIONAL LIAISON

Job level

03

Number of positions

1

Work location

32-20 Northern Blvd, L.I.C. Ny