Refinery Account Representative - El Segundo, CA

Partnering with the Best

As a Refinery Account Representative in El Segundo, CA, you will manage customer relationships, support business growth, and deliver technical and commercial solutions that create value for refinery customers. You will collaborate with customers and cross-functional teams to identify opportunities, support operational excellence, and ensure successful execution of account strategies while maintaining high standards of service and customer satisfaction.

Responsibilities

• Collect samples and perform laboratory tests to generate data for monitoring application performance.
• Build and maintain long-term strategic relationships with customers by understanding their business objectives, operational challenges, and growth plans.
• Manage assigned refinery customer accounts and serve as the primary point of contact for commercial and operational activities.
• Identify, develop, and execute sales opportunities that support business growth and customer value creation.
• Collaborate with technical, operations, service, and commercial teams to deliver innovative solutions and project outcomes.
• Manage the day-to-day operations of refinery chemical process business activities within assigned customer accounts.
• Coordinate activities of technicians, account representatives, and supporting resources to ensure effective service delivery.
• Develop, lead, and deliver business reviews, technical presentations, and performance updates for customers and internal stakeholders.
• Monitor account performance and identify opportunities to improve operational efficiency, customer satisfaction, and business results.
• Support the implementation and execution of account strategies to achieve sales, operational, and financial objectives.
• Ensure compliance with established Sales and Service Standards across key customer accounts.
• Maintain effective communication with customers and internal stakeholders to support timely issue resolution and business continuity.
• Follow Baker Hughes HSE requirements, ethical standards, and company policies while conducting all business activities.

Requirements

• Experience in account management, technical sales, refinery operations, chemical process industries, or related customer-facing roles.
• Strong knowledge of refinery operations, industrial processes, chemical treatment programs, or related energy industry applications.
• Demonstrated ability to build and maintain strong customer relationships and establish credibility with key stakeholders.
• Experience identifying business opportunities and supporting commercial growth initiatives.
• Strong presentation and communication skills with the ability to effectively engage customers, leadership, and cross-functional teams.
• Excellent interpersonal skills and the ability to collaborate effectively across multiple functions and organizational levels.
• Strong analytical and problem-solving skills with the ability to develop practical customer-focused solutions.
• Experience managing multiple priorities and delivering results in a fast-paced environment.
• A strong commitment to safety, compliance, operational excellence, and customer satisfaction.

Schedule

• Shift: Monday - Friday | 8:00 AM – 5:00 PM
• Work Location: 100% Onsite | El Segundo, CA

Benefits

• Comprehensive compensation and benefits package, including career development and training opportunities.
• Medical and wellness benefits.
• Financial and retirement programs, including the Thrift Plan (401k).
• Additional voluntary benefits.
• Eligibility to participate in company-sponsored benefit programs and bonus opportunities.

Pay

The annual pay scale for this position is between $76,280.00 and $141,590.00. The final salary will depend on factors such as geographic work location, skillset, qualifications, internal pay alignment, level of experience, and demonstrated performance.

This position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.